Asset Recovery Specialist - Bilingual
Asset Recovery Specialist - Bilingual
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Mission:
The Asset Recovery Specialists primary goal is to effectively manage their territory dealer or product/account assignments (territory) and build productive professional relationships with dealers haulers and contractors to maintain an efficient retrieval of RTO National / RTO Finance assets or keep the customer in the lease agreement whichever is more appropriate. The Asset Recovery Specialist plays a vital role in our ability to operate. Without an effective retrieval program we are unable to operate as a leasing business.
Outcomes
- Work with dealers and contractors to retrieve our leased inventory in a timely and/or contractual manner.
- Review new and existing retrievals with the goal of either keeping the customer in the lease agreement or working with the dealer/contractor to retrieve the unit.
- Maintain fees to departmental standards (retrieval and attempt fees).
- Maintain other departmental standards such as quality assurance and process/policy adherence.
Competencies
- A Driven fast paced mindset. We are looking for Aplayers
- Strong Verbal and Written Communication Skills
- Ability to prioritize and organize daily tasks and followup on accounts in predetermined manner.
- Be persistent and firm with drivers and customers as needed.
- Ability to make decisions but also know when to ask for guidance.
- Ability to remain calm under pressure.
Tasks:
- Activate new retrieval orders.
- Make outbound calls or send texts and emails to dealers/contractors for updates on retrieval assignments.
- Review and submit knock fee and pickup fees for approval.
- Terminate retrieved units.
- Review and receive approval for repair fees from dealers.
- Source new contract drivers for assigned territory
- Adhere to Company procedures/policies.
- Other duties as assigned or necessary.
Qualifications
Work Experience: Experience in a similar role within an asset finance environment with knowledge in collections repossession litigation and remarketing processes.
Education: High school Diploma or GED required.
** Bilingual in Spanish/English is required for this role**
This position is subject to a background check and drug screening. Only jobrelated convictions will be considered and will not automatically disqualify the candidates.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
