Operations Associate
Operations Associate
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Job Description
At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global team youll thrive in an environment that champions curiosity collaboration and innovation all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations your growth is our success and together well create the conversations of tomorrow.
Empower your impact at Cision. Be seen be understood be you.
Job Summary: This is a hybrid role as an Operations Associate you will be responsible for the account management of the successful completion for all wire and email distributions for PR Newswire clients. Taking and interpreting client instructions you will draw on your previous experience to recognise clients needs and propose appropriate solutions. This is an exciting opportunity to join our business within our crucial CCS Distribution Department. This role will allow you to leverage your relationship building and upselling skills by developing a consultative approach with our internal and external clients to ensure service delivery excellence. This role will give you an opportunity to work in shift pattern model giving great flexibility and be part of a great collaborative team. Order processing from end to end and providing clients with an excellent service that exceeds their expectations and is in line with PRNE service standards.
Duties and responsibilities:
Order processing and managing the successful completion of orders for all wire and email distributions.
Provide clients with an excellent service that exceeds their expectations and is in line with corporate strategy
Identify and highlight addon sales opportunities and generate additional revenue (upselling)
Always adhering to all departmental Standard Operating Procedures
Take and interpret client instructions recognise client needs and propose solutions
Focus on quality standards and timelines to achieve team targets and objectives
Ensure content accuracy attribution and acceptability of clients copy
Edit proofread content for accuracy clarity grammar and adherence to PRN Editorial Standard
Monitor progression of order at all stages liaising with internal departments the client and outside suppliers as necessary
Ensure completed orders are checked and passed through promptly to invoicing
Confirm all content aligns with our brand voice tone and editorial standards
Factcheck information to ensure credibility and accuracy
Provide feedback to clients and suggest improvements where necessary
Oversee the formatting and presentation of final content before publication
Stayed updated on industry trends news and best practices
Assume responsibility for coordination and completion of all orders
Reprioritise workload regularly to ensure all deadlines are met
Ensure all jobs are assigned distributed and fulfilled correctly
Quality checks all orders and distributions to guarantee a high standard of service delivery
Ensure all jobs and related correspondence/activities are accurately logged in CRM/Order management system
MNR Cover
Instigate initiatives and process to build develop and maintain excellent business relationships
Ensure excellence in service delivery
To comply with all company policies (for example data protection equal opportunities confidentiality)
Maintain an excellent knowledge of all PR Newswire products and services.
The candidate may be required to undertake additional duties falling within their scope of their responsibility and competence as determined by the needs of the business and its customers.
Essential Skills and Experience:
Proven track record within client facing and/or operational role
Knowledge of Microsoft Office and understanding of HTML
Excellent interpersonal skills with ability interact with stakeholder of varying levels and clients
Positive approach to work and understand the importance of teamwork and personal initiative in achieving departmental and company goals
Have the energy and drive to work under pressure to hit tight targets
Excellent organisation and time management skills with the ability to ensure excellence in service delivery Upselling experience
As a global leader in PR marketing and social media management technology and intelligence Cision helps brands and organizations to identify connect and engage with customers and stakeholders to drive business Newswire a network of over 1.1 billion influencers indepth monitoring analytics and media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas EMEA and APAC. For more information about Cisions awardwinning solutions including its nextgen Cision Communications Cloud follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving longterm success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 .
Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact
Please review ourGlobal Candidate Data Privacy Statementto learn about Cisions commitmentto protecting personal data collected during the hiring process.
Required Experience:
IC
Employment Type
Full Time
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