Senior Systems Engineer Payments SRE TechOps

Senior Engineer Payments Tech Operations

The Job

Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnbs belongs anywhere mission. We are building a worldclass payments platform that moves billions of dollars in 191 countries with 75 currencies through a complex ecosystem of payments partners. We build and maintain our own inhouse global payments platform because no solution exists with the global reach needed. As the platform grows well be adding new payment partners global licenses compliance and regulation controls and building new payment experiences for our guests and hosts.

Airbnbs business grows rapidly year over year and so does Airbnb Payments processing volume. Payments Availability reliability & predictability is the key OKR for the Payments organization. As a Senior Engineer for Payments Tech Operations this individual would be leading various operations and initiatives across Observability Site Reliability and Automations/ Tooling.

About Payments TechOps:

The Vision of Payments Techops is to empower Payments Engineering teams in delivering exceptional payment experiences to our Guests and Hosts through a foundation of Operational Excellence. TechOps shall achieve the same by

• Driving the Customer Centric Payments Observability through the Flow level monitoring
• Driving Customer Excellence by managing all customer service escalations (incl. potential) for the Payments Engineering teams
• Enhancing the Engineering Productivity of the Payments Tech teams through proactive automations and techenabled processes

The role:

We are looking for a selfmotivated engineer who can work in a highly dynamic environment by collaborating with crossfunctional and crossgeographical teams. As a Senior Engineer the person would be expected to bring in expertise driving technical initiatives managing operational health of programs and bringing tools & automations to streamline processes.

What youll do:

• Drive the Flow level observability strategy including instrumentation & operations to enhance the detection & mitigation capabilities
• Drive initiatives independently to fix rootcauses identified from the repeat issues observed across monitoring platforms challenge the status quo and follow through to completion
• Build proactive alerting and realtime monitoring tools to help identify issues early and incollaboration with Product engineering teams resolve the issues in a timely manner
• Develop observability standards/ framework for new product readiness to ensure service reliability in SOA and distributed systems
• Build Domain Expertise to achieve Scalability by understanding the nuances of Payments across processing compliance and infra
• Drive large scale migration and adoption projects on Observability & Reliability by crosscollaborating with various Payments teams
• Collaborate with large set of stakeholders across engineering infrastructure and operations teams to align and implement foundational & Operational programs
• Automate our alerts configuration across various observability tools (eg. Watchpoint Kibana Datadog etc. that work across signals metrics logs and traces
• Bring ideas to life (i.e. production) to help make the lives of engineers better
• Advocate and implement reliable design patterns (circuit breakers graceful degradation endpoint monitoring etc.
• Partner with the broader Airbnb organization to learn from incidents through a blameless post mortem process
• Automate as much as humanly possible and always configure as code

About You:

• 8 years of technical experience with 5 years of relevant industry experience in a fast paced tech environment
• Experience in building and implementing Observability/ SRE along with expertise in building availability/Reliability tools in a similar environment
• Experience in driving E2E SRE initiatives (L2/L3 and improving observability & reliability preferably in the payments space
• You have strong working knowledge across observability tools (eg. DataDog Open Telemetry etc. & SRE Practices
• Experience in Application and Tool development (Java .Net Python) in Microservices environments. Previous experience in AI/ML will be a plus.
• Experience with initiatives across Auto scaling Selfhealing mechanism Chaos Engineering Performance optimization techniques will be a plus
• You have excellent communication skills and the ability to work well within a team and with teams across timezones
• You are a strong problem solver and have worked in a team that is oncall for production systems before
• Technical leadership: hands on experience leading project teams and setting technical direction and strategy
• You are passionate about efficiency availability technical quality and system quality

Required Experience:

Senior IC