Customer Success Manager

The Opportunity

The Customer Success Managerhas a strategic and supportive role within the Customer Success team at Euna Solutions reporting to the Manager of Customer Success.

As a Customer Success Manager you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs you will develop and implement strategies to help them achieve their goals and build strong longlasting relationships with key stakeholders. You will also collaborate with crossfunctional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

• Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
• Communicate confidently with executives project managers business analysts end users and key stakeholders leading regular customer meetings.
• Build strong relationships with key stakeholders identifying individual and organizational goals to deliver value at any communication touchpoint.
• Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
• Conduct regular customer checkins to monitor progress identify issues and address concerns.
• Collaborate with senior Customer Success Managers and crossfunctional teams including sales marketing and product development to ensure customers receive exceptional service.
• Analyze customer data and usage patterns to identify opportunities to upsell crosssell or expand the scope of our product offering.
• Prepare customer estimates quotes and contract amendments managing upsell opportunities in Salesforce.
• Monitor customer health indicators and respond to potential risk factors for customer retention.
• Request track and respond to surveys including NPS CSAT and implementation surveys.
• Attending and assisting with webinars and events connecting with customers and expanding our customer community.

Experience

• Bachelors degree in business communications computer science or related field.
• 1 year(s) of experience in customer success customer support or a related field.
• Proven track record of developing and implementing successful customer experience strategies.
• Experience in project management including the ability to manage multiple projects simultaneously.
• Proficient in Salesforce Microsoft Office and other relevant software applications.
  

Location

This position will be hybrid at our Atlanta GA office.

WhatItsLike to Work at Euna Solutions

At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work crossfunctionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of theperksthat Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40hour week for it.

Wellness days
Whats better than a long weekend An extralong weekend!Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.

Flexible Work Days
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

We believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.