General Manager
General Manager
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Job Description
About us:
Stamford Hotels and Resorts a part of the Stamford Group manages the Groups portfolio of luxury premium hotels located in Australia and New Zealand. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of highend luxury residential units in Australia.
Perfectly located on the banks of the river and a stones throw to the Botanic Gardens the Stamford Plaza is Brisbanes finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market with all 252guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: the Role:
A prestigious 250room 5star hotel is seeking an experienced and dynamic General Manager. The ideal candidate will be responsible for overseeing all aspects of operations including substantial banqueting restaurant and bar services ensuring that guests receive extraordinary experiences in alignment with luxury service standards. A key role element includes working closely with the owners and driving shareholder returns.
Key Responsibilities:
1 Operations Management
- Overseeallhotelfunctionsincludingfrontdeskhousekeepingmaintenanceandguestservices.
- Ensurehousekeepingmaintainsexceptionalcleanlinessandaestheticstandards.
- Workcloselywithdepartmentheadstoenhancehotelefficiencyandguestsatisfaction.
2 Food & Beverage Oversight
- Managethehotelsrestaurantandbarensuringtopqualityfoodandbeverageservice.
- Strategicallydevelopandintroduceinnovativeculinaryexperiences.
- Overseelargescalebanquetoperationsensuringseamlesseventexecution.
3 Financial Performance
- Developmonitorandmanagebudgetsfinancialplansandexpenditures.
- Analyzemonthlyfinancialreportstodriveprofitabilityandcostcontrol.
- Implementrevenueboostingandcostsavingstrategiestomaximizeshareholderreturns.
- CollaboratewiththeGroupRevenueDirectortooptimizemarketpositioningandyield.
4 Owner and Shareholder Relations
- Maintainopencommunicationandastrongrelationshipwiththehotelowner.
- Provideregularperformanceupdatesandstrategicinsightstoenhanceshareholdervalue.
- Focusonlongtermstrategiestodrivefinancialgrowthandbusinesssuccess.
5 Team Leadership
- Leadmotivateandinspireadiverseteamacrossalllevels.
- Implementtraininganddevelopmentprogramstoenhancestaffskillsandserviceexcellence.
- Cultivateapositivecollaborativeandhighperformingworkculture.
6 Guest Experience
- Ensureexceptionalguestservicepromptlyaddressingallguestneeds.
- Activelygatherandrespondtoguestfeedbacktoenhanceservicequality.
- MaintainaGSIscoreof65%orhigheronRevenateratings.
7 Marketing and Sales
- Workwithsalesandmarketingteamstodevelopstrategiesforincreasinghotelandbanquetbookings.
- Strengthenbrandvisibilityandestablishastrongmarketpresence.
- Personallyleadsalesmissionsandbuildrelationshipswithkeyclients.
8 Compliance and Safety
- Ensurefullcompliancewithhealthsafetyandlegalregulations.
- Overseesecuritymeasurestomaintainasafeandsecureenvironmentforguestsandstaff.
Qualifications:
- BachelorsdegreeinHospitalityManagementBusinessAdministrationorrelatedfield.
- Aminimumof510yearsofexperienceinhotelmanagementwithatleast3yearsinaluxury5starenvironment.
- Provenexperienceinmanaginglargebanquetingandhighvolumefoodandbeverageoperations.
- Excellentleadershipcommunicationandorganizationalskills.
- Strongunderstandingoffinancialmanagementandstrategicplanning.
PersonalAttributes:
- Exceptionalcustomerserviceorientation.
- Strongproblemsolvingabilitiesandinnovativethinking.
- Abilitytoadapttofastchangingenvironmentsandpriorities.
- Professionalappearanceanddemeanour.
- Confidentandunafraidtomakedifficultdecisionsregardingstaffissues.
How to Apply:
Ready to elevate your HR career in the hospitality industry
Click Apply Now and submit your CV along with a brief cover letter outlining your interest in the role.
Our Commitment to Diversity Equity and Inclusion:
At Stamford Hotels and Resorts we believe that diversity of thought background and experience creates better outcomes for our people guests and communities. We are committed to fostering an inclusive environment where every team member feels valued respected and empowered to thrive. Our dedication to DEI is not just a statementit is woven into the fabric of our operations and culture.
Equal Employment Opportunity:
Stamford Hotels and Resorts is an Equal Opportunity Employer. We do not discriminate based on race colour religion sex sexual orientation gender identity or expression age national origin disability or any other protected status. We are dedicated to ensuring a fair and inclusive hiring process and workplace.
Important Notes
- Only applicants with full working rights in Australia will be considered
- Shortlisted candidates will be contacted directly.
- Applicants must be willing to obtain a National Police Clearance prior to commencement
- We do not accept unsolicited applications or rsums from recruitment agencies. Stamford Hotels and Resorts does not engage with external recruitment providers and will not be responsible for any fees associated with unsolicited submissions.
#spb
Required Experience:
Director
Employment Type
Full-Time
