Customer Service Rep I Propane
Customer Service Rep I Propane
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1 Vacancy
Job Description
Position: Propane Customer Service Representative
Location: Ahoskie NC
What makes us great:
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first work to keep them safe and build trusting relationships.
Whats in it for you:
- Flexible work arrangement
- Competitive base salary
- Fantastic opportunities for career growth
- Cooperative supportive and empowered team atmosphere
- Annual bonus and salary increase opportunities
- Monthly recognition events
- Endless wellness initiatives and community events
- Robust and customizable benefit packageschoose what works best with your life. Options include generous 401k medical dental and life insurance tuition reimbursement compensated volunteer hours and MORE!
- Paid time off holidays and a separate bank of sick time!
What youll be working on:
- Assist customers in the showroom.
- Collect and reconcile cash.
- Prepare daily reports and bank deposits.
- Prepare work orders to be dispatched to operational personnel.
- Print reconcile and distribute reports and calculations.
- Perform other related functions as assigned by the District Manager or Customer Service Manager.
- Charge customer accounts for services rendered such as deliveries of propane labor and parts.
- Issue credits and adjustments when necessary.
- Review figures to ensure proper accounts are being charged and billing is correct.
- Reconcile daily payments that are received through the mail and cash drawers.
- Reconcile all cash taken daily and prepare bank deposits.
- Receive and transmit information to and from service installation and delivery personnel.
- Enter changes on customers accounts
- Prepare credit history checks for prospective customers.
- Maintain customer and vendor files and store batches and reports.
- Type correspondence.
- Attend training seminars.
- Order office and computer supplies.
- Maintains good customer relations.
- Interprets monitors and implements company policies as they pertain to customer service.
- Involvement with Public Assistance Programs.
- Keeps abreast of any changes in documentation requirements methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.
- Maintains and processes deposits.
- Review budgets to determine the need for increasing budget amounts.
- Assist in preparation of the customer budgets.
Who you are:
2 years clerical orcustomer serviceexperiencewithin a call center environment is preferred.
Knowledge/Skills/Abilities:
- Excellent written and oral communication skills.
- Bilingual a plus.
- Experience handling cash isrequired.
- Good math aptitude collection techniques and some account knowledge.
- Strong computer aptitude and skills preferred.
- Experience with MS Officeand other call center technologies.
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation disability or veteran status among other factors. Applicants with a disability that need assistance applying for a position may email .
Employment Type
Full-Time
