Office Assistant - TEAM Coordinator

Guthrie’s Ace Handyman Services

Posted on : 26-04-2025

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1 Vacancy

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Job Location

Nashville - USA

Hourly Salary

$ 13 - 15

Vacancy

1 Vacancy

Posted on : 26-04-2025

Job Description

Administrative professionals are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding career Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow we are looking for highly organized and motivated candidates just like you to serve as team coordinator to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity for you to grow toward advancement to a leadership role with us and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highlycompetitive compensation and benefits and the chance to work with a national organization that still maintains the flexibility and tightknit feel of a locally owned and independently operated franchise.

If this sounds like the kind of career move youve been looking to make and if you meet our qualifications we want to talk with you. Contact us today!

Job Responsibilities

The TEAM Coordinator assists the Office Manager in answering the phone explaining our services prices and availability. Assisting new customers in understanding how we work is expected. Once that complete understanding has developed each customer is to be scheduled with a brief description of the type of work the correct Craftsman and an exact date and time when work is to be performed. This information is then passed along to the Craftsman. Every effort to assist the Craftsman during this project is to be made from the office.

This is a parttime job of about 2 to 3 days a week Monday through Friday. It does have the potential of moving to a fulltime position in the future.

TEAM Coordinator Duties include the following:

Work at the direction of Office Manager and General Manager.

Help manage the TEAM.

Schedule work within .

Be sure to input important notes about the job in the notes field of to let the Craftsman know as many details about the project as possible prior to the night before call.

Check in paperwork as it comes in from the field.

Handle rescheduling as directed from the field or Office Manager.

Continually check answering service Answer Force for calls that may have slipped in during other conversations.

Return all phone calls within the day if not within the hour.

Solve operational problems as they happen.

Keep notes on ways to make your position more efficient.

Rolodex management of referral partners generating answers at our fingertips for a variety of projects you dont handle.

Help manage digital CRM Pipedrive to follow up on customer leads.

Help manage officetocustomer communication including phone calls letters and followups.

Assistance with all areas of organization in the office including filing billing A/R A/P letters and whatever comes up in the day of business.

Phone system and associated problems are to be handled promptly.

Check email daily and respond.

Compensation: $13.00 $15.00 per hour

The 800 Craftsmen who represent our Brandare the heart and soul of our turnkey whiteglove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.

Required Experience:

Employment Type

Part-Time

Company Industry

Key Skills

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About Company

Guthrie’s Ace Handyman Services

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Office Assistant - TEAM Coordinator

Guthrie’s Ace Handyman Services

Job Description

Employment Type

Company Industry

Key Skills

About Company

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