Technical Content Creator Kolkata - India
Technical Content Creator Kolkata - India
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Job Description
A leading SaaS provider in the accounting industry is looking for a highly experienced Technical Content Creator to join their content and documentation team. This is a fulltime opportunity offering a dynamic collaborative environment and the chance to contribute to cuttingedge products.
Location: Hybrid (Kolkata India)
Employment Type: FullTime
Experience Level: 6 Years
Role Overview:
The Technical Content Creator will be responsible for developing maintaining and enhancing userfacing documentation including help articles release notes and product guides. The role requires deep technical knowledge outstanding communication skills and the ability to work closely with crossfunctional teams to deliver highquality content that supports users across various touchpoints.
Key Responsibilities:
Create and manage online help content release notes FAQs and user guides
Build and maintain layouts and templates in Zendesk ensuring consistency and usability
Translate complex technical concepts into simple clear and userfriendly documentation
Collaborate with UI designers to finetune HTML5/CSS templates and layouts
Engage with SEO teams to ensure documentation is searchable and optimized
Work closely with developers testers and product managers to gather information and filter relevant updates
Maintain deep knowledge of product features and industryspecific use cases
Respond to queries and feedback from users particularly in the Irish/UK markets
Adapt quickly to changing priorities and work independently on multiple tasks
Required Skills and Experience:
6 years in technical content creation ideally within a productbased company
Handson experience with Zendesk including layout and template customization
Strong command of HTML5 and CSS
Excellent oral and written English communication skills
Ability to simplify complex technical topics for diverse audiences
Proven experience creating structured engaging and accessible documentation
Technical problemsolving skills and a proactive mindset
Ability to manage deadlines and shifting priorities in a fastpaced environment
Perks and Benefits:
Competitive salary and comprehensive benefits package
Opportunities for professional growth and ongoing training
Collaborative forwardthinking team environment
Work on innovative SaaS solutions for the accounting industry
Employment Type
Full Time
