Head of Product Commerce and Marketplace

Collinson is the global privatelyowned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide marketleading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.


We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.


Key clients include Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.


Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.


Never short of ambition the success of our business is delivered through the diverse and talented team of over 2200 global colleagues.

Purpose of the job

The Head of Product Commerce & Marketplace will define and execute the product vision strategy and roadmap for Collinsons commerce platform and marketplace enabling seamless transactions across B2B and B2C channels. This role will oversee product catalogue pricing commerce bookings order management and checkout while also expanding our marketplace to integrate thirdparty travelrelated services such as fasttrack security parking baggage wrap and other airportadjacent services.

This lead role will drive API and partner integrations ensuring a seamless buying experience for customers and businesses. With a focus on capability delivery they will manage a team of Product Managers and collaborate crossfunctionally with engineering UX and business teams to build scalable highperformance commerce solutions.

Key Responsibilities

Commerce & Marketplace Strategy

Define and execute the product roadmap for commerce pricing marketplace bookings and order management ensuring alignment with business goals.

Develop a scalable platform to support subscriptions and onetime purchases across B2B and B2C channels.

Enable dynamic pricing bundling and discounting capabilities working closely with commercial teams to align with broader pricing strategies.

Expand the marketplace ecosystem by integrating traveladjacent services through API and partner integrations.

Own order management and checkout ensuring seamless transactions fraud prevention and optimized payment processing.

Product & Delivery

Lead multiple Product Managers ensuring they deliver on roadmap priorities.

Oversee the development of commerce infrastructure ensuring scalability reliability and API driven capabilities.

Work closely with UX teams to optimize the endtoend booking checkout and order management experience.

Balance shortterm capability launches with longterm platform scalability. DataDriven & CustomerCentric Approach

Define and track success metrics focused on capability delivery adoption and performance.

Leverage customer insights market trends and competitive analysis to shape the product roadmap.

Work with business teams to track commerce performance ensuring continuous optimization.

Leadership & Stakeholder Influence

Manage and mentor multiple Product Managers fostering a highperforming product team.

Work crossfunctionally with engineering UX commercial and partnership teams to deliver business impact.

Serve as a thought leader internally and externally shaping the companys commerce and marketplace strategy.

Knowledge skills and experience required

Extensive product management experience particularly in commerce marketplace or travel related services.

Proven leadership and management experience overseeing multiple Product Managers and driving best practices.

Strong expertise in APIdriven platforms and partner integrations.

Track record of delivering scalable commerce order management and checkout solutions.

Experience in B2B and B2C commerce models including subscriptions and transactional purchases.

Technical understanding of platform engineering ensuring the creation of scalable and effective digital experiences.

Handson experience working with engineering teams understanding complex systems and demonstrating technical fluency.

Exceptional problemsolving organizational and analytical skills ensuring datadriven decisionmaking.

Proven ability to develop a product vision strategy and roadmap aligning with business objectives customer needs and industry trends.

Experience in market research competitor analysis and user insights leveraging qualitative and quantitative data to define business cases and shape impactful features.

Excellent written and verbal communication skills with the ability to engage and align diverse stakeholders.

Ability to balance strategic vision with handson in a fastpaced environment.

Preferred Experience

Background in travel airport services or hospitalityrelated commerce.

Experience working with payment gateways dynamic pricing engines or marketplace monetization models.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).

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