Customer Care Specialist ZR22480JOB
Customer Care Specialist ZR22480JOB
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USD 5 - 5
1 Vacancy
Job Description
This is a remote position.
Schedule:
- Parttime 20 hours per week minimum)
Client Timezone: Brisbane Australia (AEST)
Client Overview
Join a rapidly expanding global ecommerce brand in the premium equestrian market space. This innovative company has secured partnerships with leading national retail chains in Australia and is now preparing for exciting expansion into the US market. Currently undergoing a strategic rebrand this business has established itself as a trusted name in the equestrian community over the past decade shipping premium products worldwide from their Australian headquarters.
Job Description
This is an exceptional opportunity to join a dynamic team during a transformative period of growth and rebranding. As the Customer Care Specialist you ll be the primary voice of the brand across digital channels managing customer relationships and ensuring exceptional service delivery. You ll work with modern ecommerce systems and be instrumental in shaping the customer experience during an exciting phase of international expansion. This role offers the perfect blend of autonomous work and team collaboration with the potential to grow alongside a rapidly scaling business.
Responsibilities
- Serve as the primary point of contact for customer inquiries through email and live chat platforms
- Manage and respond to customer messages across social media channels
- Handle shippingrelated queries and coordinate with shipping providers to resolve delivery issues
- Provide proactive updates to customers regarding order status and shipping information
- Process and track customer orders through the Shopify platform
- Maintain response time standards and ensure no customer inquiry goes unanswered
- Collaborate with the warehouse team to ensure seamless customer service
- Contribute to the development of customer service processes during the company s expansion phase
Requirements
- 23 years of demonstrated customer service experience
- Excellent written communication skills in English
- Proven experience with Shopify platform and order management
- Proficiency in Gmail and Google Workspace applications
- Strong attention to detail and problemsolving capabilities
- Experience in ecommerce customer support preferred
- Ability to work independently and manage multiple priorities effectively
- Comfortable working in a fastpaced growing environment
- Available for minimum 20 hours per week
- Experience with international customers and shipping processes is a plus
Benefits
Independent Contractor Perks
- Permanent workfromhome
- Immediate hiring
- Steady freelance job
2-3 years of demonstrated customer service experience Excellent written communication skills in English Proven experience with Shopify platform and order management Proficiency in Gmail and Google Workspace applications Experience in e-commerce customer support preferred Experience with international customers and shipping processes is a plus
Employment Type
Full Time
