Collections Specialist
Collections Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Lead LateStage Collections for a FastRising Canadian Fintech Giant
Our client is one of Canada s most recognized names in online finance specializing in lightningfast payday loans through seamless eTransfer tech. They ve earned their status as a market leader by blending precision speed and compliance in one of fintech s fastestgrowing sectors. What sets them apart Their global outlook peoplefirst culture and ability to launch careers across borders without relocating. In this collections role you won t just follow up you ll follow through on a global mission. Let your next role go beyond boundaries. all from the comfort of your home.
Job Description
Become our clients Collections Specialist and take charge of resolving delinquent accounts through calls and emails negotiating payment terms maintaining accurate records and meeting performance metrics. Youll manage customer inquiries follow structured workflows and contribute to a highperforming team within the fastpaced world of digital payday lending.
Shift: Night Shift
Salary: PHP 30000 to PHP 35000
Work setup: Permanent Work From Home
- Contact customers via phone or email to resolve pastdue accounts and secure payments
- Identify reasons for delinquency and negotiate payment plans or full settlements
- Update customer accounts accurately using CRM tools
- Follow established guidelines to recommend appropriate collection remedies
- Explain delinquency consequences and develop repayment schedules
- Respond to customer payment inquiries and resolve issues independently
- Organize workflow and schedule timely followups
- Maintain accurate account records for resolution tracking
- Meet key performance metrics while complying with policies
- Perform customer service tasks as assigned by the manager
Requirements
The Qualifications We Seek
- Minimum of 3 years of collections experience with no more than a 3month gap in recent employment
- At least 1 year of remote work experience in previous employment
- Experience managing accounts 120 days delinquent and working with an outsourcer
- Strong negotiation problemsolving and communication skills with excellent English proficiency (verbal and written)
- Excellent phone etiquette and interpersonal communication skills
- Background in customer service debt collection consumer lending or personal finance
- Familiarity with underwriting loans financial statements or payroll processes is a plus
- Proficiency in CRM and call center systems with strong attention to detail
- Ability to multitask and work efficiently in a fastpaced environment
- Solid judgment critical thinking skills and a customerfocused mindset
- Reliable internet connection and laptop required for the interview; attendance confirmation is mandatory to avoid disqualification
Benefits
Exciting Perks Await!
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Permanent WFH arrangement
- HMO coverage with free dependent upon regularization
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!
The Qualifications We Seek Minimum of 3 years of collections experience, with no more than a 3-month gap in recent employment At least 1 year of remote work experience in previous employment Experience managing accounts 120+ days delinquent and working with an outsourcer Strong negotiation, problem-solving, and communication skills with excellent English proficiency (verbal and written) Excellent phone etiquette and interpersonal communication skills Background in customer service, debt collection, consumer lending, or personal finance Familiarity with underwriting loans, financial statements, or payroll processes is a plus Proficiency in CRM and call center systems with strong attention to detail Ability to multitask and work efficiently in a fast-paced environment Solid judgment, critical thinking skills, and a customer-focused mindset Reliable internet connection and laptop required for the interview; attendance confirmation is mandatory to avoid disqualification
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
