This is a remote position.
Role Name: Administrative Assistant
Schedule:
- 20 hours per week Thursday to Sunday 10am to 3pm AEST. Willing to cover for other staff when needed.
- Client Timezone: Australian Eastern Standard Time (AEST)
Client Overview
Join a forwardthinking Australian healthcare service provider specializing in NDIS support. This growing organization is dedicated to enhancing the lives of individuals with disabilities through compassionate care and efficient service delivery. As a key player in the healthcare sector they re committed to innovation and excellence in patient support.
Job Description
Become an integral part of a dynamic healthcare team as a Administrative Assistant. In this role you ll be the first point of contact for clients managing vital communication channels and streamlining appointment processes. You ll have the opportunity to make a real difference in people s lives by providing efficient empathetic support to those navigating the NDIS. This position offers a unique blend of administrative expertise and customer care allowing you to develop your skills in a meaningful impactful environment.
Responsibilities
Administrative Tasks:
- Handle inbound and outbound calls providing a warm professional first impression.
- Manage appointment scheduling ensuring optimal organization of client visits.
- Educate clients on services answering queries and providing clear accurate information.
- Conduct followups to maintain client engagement and satisfaction.
- Deliver scripted information accurately and sensitively when required.
- Efficiently record and relay messages to appropriate team members.
- Perform diverse administrative tasks to support smooth operations.
Marketing & Digital Content Management:
- Create and post engaging content on social media platforms (Facebook Instagram LinkedIn TikTok).
- Design marketing materials using Canva (flyers social media posts banners).
- Edit and update content on the company s WordPress website (basic blog updates service pages).
- Monitor social media engagement respond to comments/messages and track performance analytics.
- Assist in executing digital marketing campaigns to promote services.
- Research and implement strategies to enhance online presence and attract new clients.
Requirements
- Prior experience in receptionist or customer service roles preferably in a healthcarerelated industry
- Exceptional communication skills in English both verbal and written
- Proficiency in digital tools for scheduling recordkeeping and general office tasks
- Strong multitasking abilities and effective time management skills
- Empathetic demeanor with a patientfirst mindset
- Adaptability to work in a virtual environment with potential for increased hours
- Can do social media management and can work on Canva for designs.
- Reliable internet connection and quiet workspace for professional call handling
Independent Contractor Perks
- Permanent workfromhome
- Immediate hiring
- Steady freelance job
ZR22497JOB
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