Senior Cyber Security Specialist
Senior Cyber Security Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Your career :
As a Technical Support Engineer you will work closely with customers to address complex postsales concerns. Your role will involve analyzing multifaceted situations leveraging critical thinking and collaborating with multifunctional teams. Success in this role requires the ability to communicate effectively with both technical and nontechnical audiences.
In this highpressure role youll provide quick and thoughtful technical assistance ensuring our clients environments remain secure. Your efforts will contribute to building better products stronger working relationships and a safer digital world.
Your Impact :
- Assume technical escalation responsibility for the following threatrelated issues:
- Respond to WildFire verdict and PanAV issues.
- Internet Security Research Team issues (PANDB IP Block List Suspicious DNS).
- Platformrelated bugs.
- Escalations driven by case age.
- Sales escalations (HOT/AtRisk/Political in nature).
- Breach or incident responserelated escalations.
- Conduct multivendor troubleshooting.
- Assist in developing and documenting threatspecific escalation processes.
- Perform due diligence concerning malware or exploit analysis.
- Develop and deliver threatspecific training materials to the TAC organization.
- Participate in the FollowtheSun oncall rotation during weekends and public holidays if required.
- Monitor the Threat Queue and provide general threat consultation to team members.
- Offer support with Threat Lab development replication assistance and technical case audits.
- Identify educational opportunities and provide active call assistance.
Qualifications :
Your Experience
- Minimum of 5 years experience in Firewall Threat Prevention or Networking roles.
- Strong ability to independently debug complex threat prevention issues.
- Expertise with networking concepts and multivendor devices including routers switches and firewalls.
- Indepth understanding of security protocols (e.g. IPSEC SSLVPN NAT GRE).
- Experience with incident response models and threat prevention best practices is a plus.
- Exceptional communication skills for engaging with both technical and nontechnical stakeholders.
- Relevant industry certifications are a strong advantage.
- Proven ability to work independently and collaboratively as part of a team.
Additional Information :
The Team
Our Technical Support team is essential to our mission of enabling customer success. From implementing new products to troubleshooting critical issues youll play a vital role in supporting our clients as they navigate evolving threats. Together we strive to provide the best customer support in the industry.
Our Commitment
At Palo Alto Networks diversity and inclusion fuel innovation. Were proud to be an equal opportunity employer and offer reasonable accommodations for qualified individuals with disabilities. For assistance please contact
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Covid19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires inperson customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements please inquire with the recruiter.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
