Enterprise Success Partner
Enterprise Success Partner
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Salary Not Disclosed
1 Vacancy
Job Description
Under the direct leadership of the Enterprise Success Director the Enterprise Success Partner is responsible for managing large accounts providing expertise guidance and support while ensuring the continued success adoption and growth of accounts.
This position is Full Time Exempt and Remote requiring 80 travel to customer sites.
Responsibilities
- Serve as a strategic leader and technical expert in Redzone software ensuring bestinclass support and coaching for enterprise customers.
- Develop and drive enterprise success strategies to enhance engagement adoption and longterm value realization.
- Lead and mentor a team of Enterprise Success Coaches providing guidance training and development opportunities.
- Establish and maintain strong executivelevel relationships with senior leaders across customer organizations.
- Identify opportunities for expansion upselling and crossselling Redzone solutions influencing key stakeholders.
- Monitor customer health metrics proactively addressing risks and developing mitigation strategies.
- Facilitate regional community networking events driving thought leadership and industry best practices.
- Collaborate crossfunctionally with sales product and support teams to drive a seamless enterprise customer experience.
- Represent Redzone at industry events and conferences sharing insights and success stories.
Qualifications :
- Proven experience in Enterprise Success Customer Success Sales or Operational Excellence positions.
- Previous experience in B2B SaaS software solutions
- Strong analytical skills.
- Exceptional relationshipbuilding and executive communication skills.
- Strong business acumen with the ability to drive revenue growth through valuebased customer interactions.
- Ability to thrive in a fastpaced highgrowth environment while managing multiple priorities.
- Track record of developing and executing enterprise customer engagement strategies that drive retention and satisfaction.
- Ability to lead and inspire teams fostering a culture of continuous improvement and excellence.
- Demonstrated ability to drive retention reduce churn and increase customer lifetime value (CLV).
- Experience with executivelevel engagement influencing Csuite stakeholders and decisionmakers.
- Knowledge of change management strategies to drive technology adoption and user engagement.
- Experience in driving upsell/crosssell strategies and collaborating with sales teams.
Education Requirements
- Bachelors degree preferred in Business Administration Operations Management Industrial Engineering or a related field.
- Certifications in Customer Success Lean/Six Sigma or Change Management are a plus.
Additional Information :
Compensation Package:
- Base pay range: $USD Annual 12 Months) base salary Customer Success Bonus Plan
- Placement within our pay range will vary based on knowledge skills experience and market location variations as well as internal peer equity.
- U.S. benefits package includes medical dental and vision coverage a 401(k) plan with company match shortterm and longterm disability coverage life insurance paidtime off parental leave and wellbeing programs.
About QAD and QAD Redzone:
QAD Inc. is a leading provider of adaptive cloudbased enterprise software and services for global manufacturing companies. Global manufacturers face everincreasing disruption caused by technologydriven innovation and changing consumer preferences. In order to survive and thrive manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.
QAD Redzone helps to enable QADs vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals creating resilience in the face of disruption.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
