Fraud and Payments ExecutiveAnalyst
Fraud and Payments ExecutiveAnalyst
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Job Description
- Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.
- Chargeback defence highlighting any observations made during this process
- Perform ongoing due diligence review for customer card or personal details changes
- Primary Manual Payments approvals for chaps & transfers
- Manage duplicate accounts and ensure terms and conditions are adhered too
- Omnichannel fraud screening
- Screen and approve withdrawals
- Initial review of missing payments queries escalating when its not user error/ARN related
- Assisting with ad hoc fraud queries or department requirements
- Providing responses to customers payment related/KYC emails within the departments SLAs
- Validate customers (where required) by gathering all KYC documents and in line with procedures
- Whitelisting devices and review of any linked accounts
- Reviewing Iovation related user queries email alerts and daily breaches on device count
- Completing potential VIP account checks in line with the policy
- Work closely with Customer Operations providing support when needed through multiple channels
- Uphold Companys commitment to the protection of young and vulnerable people in accordance with the companys responsible gambling policy and procedures
- Monitor transactions and report any observations made
- Keep up to date with fraud trends and patterns
- Manage accounts financial evolution and changes in patterns with the view of mitigating risks and improve potential value
Qualifications :
- Knowledge around KYC and financial crime is a plus
- Experience of working to strict fraud prevention related goals and objectives
- Experience of working with other operational departments
- Good Microsoft office knowledge
Additional Information :
- Exceptional prioritizing and multitasking skills.
- Ability to trust own judgment and make recommendations
- Attention to details
- Team player
- Good communicator both written and verbal
- Ability to meet strict deadlines
- Ability to function under pressure
Youre probably wondering outside of a fun exciting and varied role what else do you get Youll get a fantastic salary combined with some leading benefits. is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks were here for you.
Well also invest in your growth by providing development opportunities leadership training and cuttingedge industry certifications so you have the tools and resources to help you work win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
The Rank Group are committed to being an inclusive employer ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made please reach out to let us know ahead of your interview.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
