Field Service Support Administrative Specialist
Field Service Support Administrative Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Field Service Support Specialist will provide support and various administrative duties for the
Aftermarket field service team as well as maintenance of the departments various systems. Support
will include processing of customers onsite service orders work order creation billing of services
service quotes service invoicing data input into our CRM & ERP systems and support of general field
service operations and customer support. The position will provide administrative support directly to
customers Field Service Engineers Field Service Managers in addition to the Sales and Factory
Service teams as required. Additionally this position will assist the Service Team with business
process improvements business analysis reporting and the support of various department systems.
This position is a hybrid position and will require working from the Boulder CO office with the ability
to also work remotely as appropriate and as scheduled.
Key Characteristics
We are looking for a person who is selfdirected is attentive to details is client focused able to
manage a dynamic work environment comfortable with customer interactions and capable of
balancing daily and weekly administrative priorities. An ideal candidate would be comfortable and
proficient with software applications related to customer management and business management
systems as well as a succinct and efficient communicator. We are looking for a candidate that is
technically competent and has work experience in customer support sales support order
management and maintenance of customer & sales account information.
Duties & Responsibilities
- Process Purchase Orders for services work orders contracts invoicing
- Support & coordinate service orders for Field Service Engineers
- Quoting & Requoting of Services
- Manage customer inquiries and billing & contract issues (Direct and Indirect)
- Pursue delinquent repair Purchase Orders
- Support Month End closure activities
- Manage release and preservice preparation for services for new instruments
- Process Credit Card transactions for services
- Input reporting and data updates in Salesforce (CRM)
- General support of Field Service Engineers Field Service Managers and Sales
- Collaborate with crossfunctional teams to identify and resolve complex customer issues and process bottlenecks
- Support the development and maintenance of standard operating procedures (SOPs) for service operations
- Provide subject matter expertise and guidance on service offerings and Salesforce (CRM) processes
- Ensure compliance with all aspects of onthejob safety and with all Veolia policies and procedures
Qualifications :
Knowledge Skills & Abilities
- Salesforce (CRM) administrative or superuser experience
- Strong written and verbal communication skills
- Business Process Development
- SAP (ERP) Order Processing abilities and experience
- Organizational Skills / Attention to Details / Compliant to Process
- Computer proficiency with Google Workstation or similar office applications
- Customer Support and Customer Interaction skills & experience
- Selfdirected / Manage multiple responsibilities
- Good listening and problem solving skills
- Collaborative
- Ability & experience resolving customer pricing and account discrepancies
- Knowledge of Field Service Operations
- Knowledge of Sales/Fulfillment Operations and Warehouse Operations
- Ability to make good business decisions based on riskreward analysis and business objectives
- Ability to learn applicable company procedures within a reasonable time from start of employment
Education & Experience
Required:
- Associates Degree in Accounting Business Administration Science or similar discipline (or equivalent education) with at least 2 years of work experience in customer service sales support administrative support or warehouse support
- High School Diploma or equivalent education with at least 4 years of work experience in customer service sales support administrative support or warehouse support
Preferred:
- Bachelors Degree in Accounting Business Administration Communications Science or similar discipline
- 2 years of work experience in SAP (ERP) and Salesforce (CRM) or similar systems
- 2 years of work experience in Service operations
Working Conditions
- Office environment and/or Work from Home environment
- Use of laptop and mobile systems
- Reach with hands and arms below and above shoulder height
- Stand sit stoop kneel crouch
- Effective communication though talking and hearing
Additional Information :
At Veolia we realize diverse teams make smarter decisions deliver better results and build stronger
communities. Were an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets we
also offer competitive compensation and benefits that include:
Compensation The salary range is tied to the market for similarly benchmarked roles. The range is
not an absolute but a guide and offers will be based on the individual candidates knowledge skills
experience and market conditions as well as internal peer equity. Depending upon all the preceding
considerations for the final selected individual candidate the offer may be lower or higher than the
stated range: $28.00 $34.00 USD
Medical Dental & Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan 3 default contribution plus matching!
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement
This position is expected to stay open until May 11 2025. Please submit your application by this date to ensure consideration.
Disclaimer: The salary other compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time subject to applicable
law.
****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H1B visa) for this opportunity****
VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS and no fee will be due.
All your information will be kept confidential according to EEO guidelines.
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
