Associate Systems Analyst
Associate Systems Analyst
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Job Description
As a Systems Analyst you will be part of our People Technology Operations team to help monitor support and enhance our HR platform in an agile environment. You will work independently with minimal insight to monitor and support HR applications to Visas high standards. As part of this selfdriven team you will have total ownership of the solutions we provide for our HR and Learning customers making availability performance security and reliability critical to our success. You will work with colleagues who will support and challenge you daily. If this sounds exciting we want to chat and tell you more about our work culture and environment and see if this will be a good fit for both of us.
- Record all applicationrelated problems reported by end users in the Issue tracking software.
- Categorize and offer diagnoses for reported issues using SOP documents and knowledge articles.
- Provide timely status updates on all logged issues and ensure timely closure thereby adhering to the compliance policies.
- Maintain strict compliance with SLAs for all tasks and issues being handled.
- Collaborate with the Application Development team and other cross functional teams to address issues promptly as needed.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications:
Bachelors degree OR 3 years of relevant work experience
Preferred Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field.
- 24 years of proven experience as an L1 Support Specialist or in a similar role.
- Possess excellent problemsolving skills and the ability to collaborate effectively with crossfunctional teams experience working with Vendors Clients Cybersecurity and IAM.
- Experience with issue tracking software like ServiceNow Jira.
- Excellent communication and interpersonal skills.
- Knowledge of Service Level Agreements (SLAs) and adherence.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
