Guest Relations OfficerPullman Porter
Guest Relations OfficerPullman Porter
Posted on :
25-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description
We are seeking a dedicated Guest Relations Executive to ensure every guest enjoys a memorable and seamless stay. This role requires a combination of impeccable hospitality skills attention to detail and a genuine passion for exceeding guest expectations.
Key Responsibilities:
- Guest Engagement: Welcome guests warmly upon arrival engage with them throughout their stay and anticipate their needs to provide personalized service and enhance their overall experience.
- Concierge Services: Assist guests with various requests including restaurant reservations transportation arrangements and sightseeing recommendations ensuring that their stay is both enjoyable and convenient.
- Problem Resolution: Address guest concerns and complaints promptly and effectively seeking solutions to ensure guest satisfaction and retention.
- Guest Feedback: Solicit feedback from guests to gauge satisfaction levels and identify areas for improvement actively seeking ways to enhance the guest experience.
- Special Requests: Handle special requests from guests such as arranging for special amenities or organizing celebrations ensuring that all requests are fulfilled to the highest standards.
- Communication: Maintain clear and open communication with guests colleagues and other departments to ensure seamless coordination and of guest requests.
- Knowledge Sharing: Stay informed about hotel facilities services and local attractions to provide accurate information and recommendations to guests.
- VIP Services: Provide VIP guests with personalized attention and amenities ensuring their experience exceeds their expectations.
- Administrative Tasks: Assist with administrative duties as needed including maintaining guest records handling correspondence and processing guest payments.
Qualifications :
- Previous experience in a guestfacing role within the hospitality industry is preferred.
- Exceptional customer service skills with a genuine desire to create memorable experiences for guests.
- Strong communication skills both verbal and written with fluency in English (additional languages are a plus).
- Ability to remain calm and composed under pressure with a proactive approach to problemsolving.
- Excellent organizational skills and attention to detail with the ability to multitask effectively.
- Proficiency in using computer systems and hotel management software.
- Flexibility to work various shifts including weekends and holidays.
Additional Information :
Additional Information
- Possess skills of leadership developing strategic thinking problem solver.
- Excellent communication.
- Results and service oriented with an eye for details.
- Ability to multitask work well in stressful & highpressure situations.
- A team player & builder.
- A motivator & selfstarter.
- Wellpresented and always professionally groomed.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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