drjobs VoiceNon-Voice Customer Support Specialist with Romanian

VoiceNon-Voice Customer Support Specialist with Romanian

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1 Vacancy
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Job Location drjobs

Sofia - Bulgaria

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

  • Respond to customer inquiries via phone chat and email
  • Accurately document all customer interactions and case details in the CRM system
  • Follow communication procedures guidelines and policies.
  • Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
  • Navigating multiple systems simultaneously

Qualifications :

  • Excellent knowledge of Romanian (C1 and English (B2
  • Excellent written and verbal communication skills
  • Strong computer literacy and the ability to navigate multiple systems and platforms with ease
  • Strong attention to detail and the ability to follow processes and guidelines accurately
  • Previous experience in a customer support or customerfacing role is an advantage
  • Willingness to work on shifts 24/7

What We Offer:

  • Attractive salary and longterm job security with a permanent contract
  • 21 days of paid annual leave
  • Additional health and life insurance
  • Meal and gift vouchers
  • Transportation allowance
  • Employee recognition programs
  • Individual training for professional development
  • Clear career prospects with internal promotion opportunities
  • Modern and pleasant work environment with cozy relaxation areas
  • 24/7 shifts available

 


Additional Information :

All your information will be kept confidential according to EEO guidelines.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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