Technical Printer Support Representative I Laser
Technical Printer Support Representative I Laser
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Job Description
About the Role
As a Canon Technical Printer Support Representative I you will efficiently receive and respond to inbound customer calls and inquiries resolving various routine and complex technical laser printer issues in a first call resolution strategy escalating appropriate cases and following up on issues to ensure timely resolution and customer satisfaction.
This position offers:
Remote work style
Various scheduling options
Paid orientation and training
Benefits (medical vision dental life insurance and disability)
Companypaid holidays
Paid time off: personal vacation and sick time
401(k) with company match
Employee assistance program
Tuition reimbursement
Employee discounts
Pay differentials
Schedule Options:
Mon Fri 9:00 am 5:30 pm EST
Mon Fri 9:15 am 5:45 pm EST
Mon Fri 9:30 am 6:00 pm EST
Mon Fri 9:45 am 6:15 pm EST
Compensation: In accordance with applicable laws we are providing the salary range for this role: $15.00 $15.53 per hour shift differential and Total Care incentives
Your Impact
Provide positive and professional technical support to Canon customers via phone email and chat
Analyze complex laser printer issues troubleshoot like a pro and recommend winning solutions.
Promptly identify research and resolve customer inquiries using all available software and network tools
Interact with customers and team members simultaneouslyto expedite call resolution
Make prompt accurate business decisions that mutually benefit the business and the customer
Document interactions and resolutions in our easytouse applications
Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website
About You: The Skills & Expertise You Bring
Previous customer service or call center experience
Demonstrated knowledge of PC operating systems such as Windows and/or MAC
Intermediate to advanced level skills with internet navigation instant messenger tools and email
Keyboarding and MS Office proficiency
Ability to work independently and manage time effectively
Strong communicator with active listening skills and proficiency in English
Ability to talk type and solve issues simultaneously in a fastpaced virtual environment
Ability to multitask prioritize and navigate multiple computer programs and screens at one time
Dependable punctual and consistent attendance are a must for this position
A reliable highspeed internet connection and a workspace free from noise and distractions
** This position is fully remote and open to candidates residing in Florida Georgia Indiana Iowa Louisiana New York North Carolina Ohio Tennessee and Virginia.
Company Overview
Statement of Policy on Equal Employment Opportunity
Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race sex marital status sexual orientation or affectional preference color religion national origin age disability or veteran status unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal state and local laws regarding equal employment opportunities. Canons policy is to:
Recruit hire and promote for all job classifications without regard to race color religion sex age sexual orientation disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits transfers layoffs company sponsored training education tuition assistance social and recreation programs) will be administered without regard to race color religion sex age sexual orientation disability or national origin.
Workplace Accommodation Request HR Accessibility Reasonable Accommodation
Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S. please call our Tollfree TDD Support Line for the Hearing Impaired Monday Saturday (excluding holidays) atEastern time from within the US. For all other reasonable accommodation requests please call. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
Canon ITS is a tobaccofree work environment.
Notice to Recruiting Firms/Agencies
Canon ITS typically recruits candidates directly rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system by direct invitation of Canon ITS and if Canon ITS has a contract with the recruiter.
Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. To read more about employment discrimination protections under federal law
#CITS
Workstyle Description
Required Experience:
Unclear Seniority
Employment Type
Full-Time
