Director of Residences
Director of Residences
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Job Description
Join our team as Director of Residences and become one of the authors of our story. As the Director of Residences at Susurros del Corazon you will lead a passionate team dedicated to ensuring the seamless operation of our Riviera Nayarit property. As part of the Executive Team you will have full accountability for the Residential and Homeowners Association Operations. Your leadership will reflect our commitment to service excellence the homeowner experience and precision in every detail.
Key Responsibilities:
- Collaborates with the HOA Board President and Board Members to ensure the smooth operation of the residential community and maintain adherence to the governing documents.
- Develop staffing needs for services provided to Residences working with the Director of Talent & Culture to recruit hire and onboard residential team members.
- Work with real estate and hotel teams to optimize branded services amenities and facilities.
- Coordinate all postclosing activities including residence renovation or fitout approvals movein logistics establishment of service accounts etc.
- Lead and coordinate the daytoday operations of the Residences.
- Ability to develop with the aid of key personnel strategies and programs to ensure attainment of the residential goals and objectives.
- Ability to prepare and implement comprehensive owner services amenity plans and programs.
- Demonstrate an understanding of all legal agreements and governing documents pertaining to the operation of the Residences and Association.
- Master the allocation methods budget process and financial reporting obligations with the assistance of the Director of Finance.
- Responsible for the coordination of annual meetings board meetings and other committee or special meetings as per the requirements of the governing documents.
- Participate with the Director of Finance in the preparation of monthly quarterly and annual residence management program financial reports owner statements invoices and association statements.
- Control all capital and reserve fund expenditures ensuring that proper guidelines are followed and projects are completed on a timely basis.
- Align executive committee members to maintain a strategy for the residential rental program.
- Meet with prospective residential owners and effectively communicate the unique propositions of the residential rental program.
- Orient team members on the basics of the residential rental program services offered and related standard operating procedures.
- Lead the residential services available throughout the community to establish standard operating procedures that stipulate the appropriate sequence of services and paths of travel with the assistance of relevant executive committee members.
- Execute the homeowner welcome program including orientation materials and processes to secure a favorable first impression of the homeowner experience.
- Collaborate with the Director of Engineering to ensure vendor contracts are established for necessary services to the Residences and Association.
- Maintain the residential database and owner portal adhering to established residential standards governance compliance and local community association laws.
- Organize rental program agreements working with the Director of Finance to establish standard operating procedures for reporting and record keeping.
- Work with the Director of Sales & Marketing to produce a residential rental program strategy for inventory management photography and promotions.
Qualifications :
- 5 years of experience as a Director of Residence within a luxury hotel environment or highend residential properties with a focus on governance operations and elevated resident experiences.
- Proven leadership skills with strong organizational and project management abilities to effectively prioritize tasks.
- Strong financial acumen with experience in budgeting forecasting and cost control.
- Familiarity with the operations and priorities of all operating departments.
- Experience ensuring compliance with local community association laws and regulations.
- Exceptional attention to detail with an unwavering commitment to quality and precision.
- Ability to live and work in the United States without sponsorship.
- Preopening experience with newly built projects is highly beneficial.
Additional Information :
Auberge Resorts Collection es una cartera de extraordinarios hoteles resorts residencias y clubes privados. Aunque cada propiedad es nica todas comparten un enfoque artesanal del lujo y dan vida al alma del lugar a travs de un diseo cautivador una cocina y unos spas excepcionales y un servicio amable pero discreto. Con hoteles y resorts en tres continentes Auberge invita a sus huspedes a crear historias inolvidables en algunos de los destinos ms deseados del mundo. Visite para obtener ms informacin sobre nuestra coleccin. Sganos en Instagram TikTok Linkedin Facebook y Pinterest: @AubergeResorts y #AlwaysAuberge.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
