Duty Manager
Duty Manager
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Job Description
Due to internal promotion we are currently inviting applications for a Duty Manager to join the management team at Sheen Falls Lodge. The successful candidate will join and support the management team in effectively managing the day to day operation of the hotel.
Key responsibilities:
- To work as part of the management team working shifts including early and late shifts weekends and public holidays.
- To have an indepth understanding of the Company policies & procedures and to ensure the SOPs are adhered to on daily basis.
- To oversee daily activities within the hotel
- To ensure that all customers are receiving the best customer service and care and that any complaints are dealt with timely effectively and efficiently.
- To work closely with the Departmental Managers and provide support in the operation of the hotel.
This is a fulltime position which includes weekends and evening shifts.
Scope and General Purpose of the Job:
This is a handson role which involves daily duty management (DM) /manager on duty (MOD)shifts to assist the Hotel Manager on a daily basis to ensure the hotel is operating in a highly professional and effective manner.
When you are on duty it is your responsibility to ensure that each department team are operating in accordance with the hotel operating standards as laid down by the hotel management and to that of an international fivestar resort property.
You are required to assist in ensuring that the business plans budgets and sales & marketing plan service standards are being followed by each department on shift in order to achieve budget profits for the year. To maximise revenue by effective management an support of the hotels operations on shift.
To have a Collaborative team role with all management and department head of the hotel to ensure the effective smooth running of the Sheen Falls Lodge at all times.
All applicants must have permission to work in Ireland.
Qualifications :
Requirements:
- Previous experience in a similar role in a busy 5* star Hotel environment.
- A hotel and catering management qualification is desirable
- Previous experience in hospitality with front office guest services and food and beverage departments all being essential.
- Must possess excellent guest service skills
- Must have excellent interpersonal and communication skills.
- Have a full drivers license.
- Must have fluent English both oral and written and full legal status to work in Ireland.
Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.
Additional Information :
The place
Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it.
Should you like to apply for this position please email your cv to
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
