Customer Support Representative 001
Customer Support Representative 001
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Job Description
Job Overview
Are you passionate about delivering exceptional service and helping people around the world We are looking for a Customer Support Representative to join our team remotely from Athens Greece.
In this role you will be the first point of contact for customers offering timely support thoughtful solutions and a positive experience with every interaction. Working from the comfort of your home youll collaborate with a global team that values empathy communication and personal growth.
If youre ready to make an impact build meaningful connections and develop your skills in a supportive environment we invite you to be part of our journey.
Responsibilities
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Respond promptly to customer inquiries through various channels (phone email and chat).
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Provide accurate valid and complete information by using the right tools and processes.
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Handle customer concerns and complaints with empathy aiming for firstcontact resolution.
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Assist customers with booking modifications cancellations and other platformrelated issues.
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Maintain detailed and accurate records of customer interactions.
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Collaborate with team members and management to improve overall customer experience.
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Stay updated on the platforms policies procedures and new features.
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Meet personal and team goals such as customer satisfaction and response time targets.
Requirements
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Fluency in German (C2 level) and good command of English (B2 level) both verbal and written.
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Previous experience in customer support or a similar role is a plus.
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Excellent communication and interpersonal skills.
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Strong problemsolving abilities and a customerfirst attitude.
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Ability to work independently in a remote setup while staying organized and focused.
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Comfortable using technology CRM platforms and communication tools.
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High School diploma required; a university degree is a plus.
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Must be located in Greece or willing to relocate (with 3 weeks of initial accommodation support provided).
Benefits
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14 Salaries annually 12 monthly payments bonuses for Easter Summer and Christmas)
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Private Health & Life Insurance
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Performance Bonus opportunities
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25 Days of Annual Leave
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50 Meal Voucher per month
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Permanent Employment Contract
Relocation Support:
- 3 weeks of hotel accommodation near the office
- Up to 300 relocation assistance (added to the first paycheck)
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Legal support with hiring documentation
Note:
Relocated employees must arrive in Athens at least 7 days before their start date and work onsite for a minimum of 3 months unless already residing in Greece with verified home internet.
Employment Type
Full Time
