German speaking User Support Coordinator - Hybrid Role in Malta No calls
German speaking User Support Coordinator - Hybrid Role in Malta No calls
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Job Description
Are you passionate about delivering excellent customer service and supporting users in a dynamic international environment
Were looking for Germanspeaking Customer Support Agents to join our growing team in sunny Malta. This is a hybrid position offering a mix of onsite and remote work. Relocation support is available for candidates coming from abroad.
Your Role:
As a Customer Support Agent youll be the first point of contact for users helping them resolve issues navigate the platform and providing exceptional service through email and live chat no phone calls required.
Key Responsibilities:
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Respond to customer inquiries via email and chat in a timely professional manner
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Provide accurate information and effective solutions using internal tools
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Support users with technical issues product guidance and general queries
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Identify and escalate recurring issues to the appropriate teams
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Stay updated on company policies and procedures through regular training
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Meet performance targets related to quality and response time
What Were Looking For:
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Nativelevel German and strong English skills
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Excellent written communication and problemsolving abilities
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Proficiency with Microsoft Office tools (Excel Word etc.
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A techsavvy mindset with the ability to learn quickly
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A positive cando attitude and desire to help others
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No prior experience needed full training is provided!
Work Schedule:
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Rotational shifts between 07:00 AM and 12:00 AM (midnight)
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5 working days per week with 2 days off
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Initial training period 2 weeks) is onsite in Malta
What We Offer:
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Comprehensive onboarding and training
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Hybrid work model (onsite remote flexibility only in Malta)
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Relocation assistance:
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Airport pickup upon arrival
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Hotel accommodation (up to 3 weeks covered)
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Partial reimbursement of flight ticket (conditions apply)
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Career development opportunities
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Health insurance after 6 months of employment
Employment Type
Full Time
