Customer Support 003
Customer Support 003
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Job Description
We are looking for a Customer Support Representative who is fluent in Czech and English to join our team onsite. In this role you will support customers by providing clear efficient and professional assistance ensuring a high level of customer satisfaction.
This is a great opportunity to work in a dynamic international environment backed by excellent employee benefits and career development opportunities.
Responsibilities
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Provide prompt and professional customer support through various communication channels (phone email chat).
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Address and resolve customer inquiries complaints and issues effectively.
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Maintain detailed records of customer interactions and feedback.
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Collaborate with internal departments to resolve complex cases.
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Stay informed about company products policies and processes to offer accurate support.
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Meet quality and productivity targets consistently.
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Ensure a positive customer experience by maintaining a friendly and helpful approach.
Requirements
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Fluent in Czech (C2 level) and English (both written and spoken).
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Previous experience in customer service is an advantage.
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Strong communication and problemsolving skills.
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Ability to work independently and within a team.
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Good computer skills and ability to navigate various systems.
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Positive attitude attention to detail and a customerfocused mindset.
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Willingness to work onsite.
Benefits
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Monthly transportation/internet allowance of 50 BGN net.
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Additional compensation for night work hours if applicable.
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500 BGN bonus for important life events (marriage birth/adoption of a child university graduation).
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Comprehensive health and dental care plan.
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Life insurance coverage.
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Multisport card (cofinanced by the employer).
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Discounts on a variety of goods and services.
Relocation Support:
Travel reimbursement up to 490 BGN after six months (upon submission of travel documents).
Salary advance of 1056 BGN net available upon request.
Relocation Support:
- Travel reimbursement up to 490 BGN after six months (upon submission of travel documents).
- Salary advance of 1056 BGN net available upon request.
Employment Type
Full Time
