Engineer II Desktop Support
Engineer II Desktop Support
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$ 71250 - 82500
1 Vacancy
Job Description
The RE/MAX LLC Enterprise Support Department seeks a highly motivated and experienced Desktop Engineer II to support configure and administer critical systems and applications for our staff. The role will require you to maintain establish and promote excellent working relationships between your team customers and management. Responsibilities include reviewing prioritizing and ensuring closure of support tickets through the service desk application. You will be part of a team that develops and administers a workstation strategy that includes technical standards process automation and performance analysis.
Essential Duties:
- Deliver advanced and professional technical troubleshooting and problemsolving solutions for corporate customers
- Troubleshoot resolve and document enduser help requests for desktops laptops and printers
- Responsible for antivirus software management threat assessment and remediation
- Implement and administer security audits and vulnerability scanning
- Configure and manage user accounts in Active Directory and Exchange
- Test plan and deploy software and OS updates
- Build and perform system images and application packages for macOS and Windows systems
- Design engineer and deploy new workstation solutions and enhancements
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improvements
- Create and maintain documentation as it relates to workstation architecture
- Update requests in the ticket system to include customer contact information work logs and knowledge base
- Research software and system products
- Other duties and projects as assigned
Qualifications and Skills:
- 3 years of relevant work experience in a Tier 2 desktop support role
- 3 years of advanced EndUser Device Management and Troubleshooting
- 3 years of experience in managing macOS
- 3 years of experience in managing Windows OS
- 3 years of JAMF experience
- Experience troubleshooting standard hardware issues and running diagnostics
- Experience installing troubleshooting and maintaining peripherals
- Working experience with standard IT Security practices such as virus remediation phishing and exposure to different Firewall systems
- Proven experience with workstation system planning security principles and general software management best practices
- Proven experience in overseeing the design development and implementation of computing systems applications and related products
- Develop and improve processes for repeatable implementation customizations and/or maintenance around hardware maintenance
- Ability to prioritize and execute tasks in a highpressure environment
- Solid project management skills
- Excellent written oral and interpersonal communication skills
- Experience working in a teamoriented collaborative environment
- ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred
Why Join RE/MAX
As a leader in the real estate industry RE/MAX is committed to delivering exceptional experiences for its agents franchisees and customers. As a Customer Experience Analyst you will have the opportunity to make a tangible impact by driving improvements that elevate the RE/MAX brand. Join a team of passionate professionals dedicated to innovation collaboration and success.
This position is ideal for someone who loves analyzing data solving problems and making a meaningful difference in how customers experience a brand. Be a part of a team that is redefining excellence in the real estate industry!
Hire Range/Rate:
$71250 $82500
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level experience industry specific knowledge education/certifications or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
- Competitive Medical Dental and Vision benefits
- Retirement plans with optimal company match
- Annual bonus/merit opportunity
- Educational Assistance
- Mental Health support program
- M.O.R.E. Events offered inperson and virtually
- Mentorship program
- Employee Resource Groups
- Community Engagement
- Diversity Equity and Inclusion
- Parenting
- Remote
- Women at RE/MAX
RE/MAX LLC & Motto Mortgage
Now is your chance to become part of a worldclass industry leading organization. RE/MAX Holdings Inc. is a business that builds businesses. We provide the tools education and tech to our real estate network which includes RE/MAX and Motto Mortgage franchises agents brokers and consumers. Join us and build a career where your contribution is heard your
RE/MAX Holdings Inc. is proudly headquartered in Denver Colorado. Certain roles may be location specific however in addition to Colorado we welcome qualified candidates in the following states: Arkansas California Florida Georgia Illinois Massachusetts Michigan Ohio and Texas!
RE/MAX Holdings Inc. is proud to be an equal opportunity employer committed to diversity and inclusion as well as nondiscrimination in employment. All persons shall be afforded equal employment opportunity and all qualified applicants receive consideration without regard to race color religion gender sexual orientation national origin age veteran status disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit you may redact or remove ageidentifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
*As measured by transactions sides
Application Deadline: May 30 2025
Employment Type
Full-Time
