Outpatient Diagnostic Service Manager

Job Description:

Outpatient & Diagnostic Service Manager

Cromwell Hospital (Kensington SW5 0TU)

Full Time 37.5hrs per week) (On Site Role)

Competitive salary and fantastic benefits

We make health happen

Cromwell Hospital is an internationally renowned private hospital in London and a part of Bupa Health Services dedicated to delivering exceptional patient care. Over the past year weve expanded our services launched innovative care pathways and developed new products. In 2025 were focused on strategic growth to enhance patient care including our Lexham Gardens expansion which also incorporates technologies to reduce carbon emissions and support our goal of achieving net zero by 2040.

How youll help us make health happen.

As a Service Manager at Cromwell Hospital you will play a crucial role in supporting the development and growth of our managed Outpatient Clinics. These clinics cover a wide range of specialties including Urgent Care Centre Audiology Lung Sleep Neurophysiology Primary Care and Specialist Outpatient clinics. Your leadership will ensure operational excellence safe and effective clinical standards and exceptional experiences for both patients and staff.

Key Responsibilities

• Provide operational and strategic leadership to support the development and growth of Cromwell Hospitals managed Outpatient Clinics.

• Oversee and manage contracts and services with key partners and thirdparty service providers.

• Direct coordinate and support service delivery at the hospital ensuring collaboration with delivery partners particularly consultants.

• Drive growth safe and effective clinical standards of care and governance.

• Lead the development and delivery of relevant strategies and service plans within Outpatient centres to align with the hospitals strategic objectives.

• Build relationships with key stakeholders to support the delivery of Cromwell Hospitals overall strategy.

Key Skills / Qualifications needed for this role:

• Management experience in an Outpatient/Diagnostic Healthcare setting (essential).

• Operational/Commercial background (essential).

• Previous management training (essential).

• Excellent interpersonal and communication skills.

• High level of work organisation selfmotivation and drive for performance and improvement.

• Strong sense of commitment to openness honesty and integrity in undertaking the role.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health from mental and physical to financial social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Payment of professional registration fees

• Equivalent to 25 days holiday per year increasing through length of service with option to buy or sell.

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performancebased bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa

Were a health insurer and provider. With no shareholders our customers are our focus. Our people are all driven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being brave caring and responsible in everything we do.

Earlier this year Cromwell Hospital was officially accredited by Inclusive Employers Standard recognising our commitment to fostering a truly inclusive workplace. We encourage all our people to Be you at Bupa we champion diversity and we understand the importance of our people representing the communities and customers we serve. Thats why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. Well make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email:

If you would like more information on the role or would like to discuss other opportunities suited to your skills and experience please contact

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