Customer Service Manager

OperationsArmy

Posted on : 12-07-2025

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1 Vacancy

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Job Location

Raleigh - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 12-07-2025

Job Description

Fully Remote Customer Service Manager (Self-Serve SaaS)

Remote (U.S. based only) Full-time
Apply here:

Are you passionate about leading high-performing teams and delivering exceptional customer experiences Join us as Customer Service Manager during our self-serve product launch. Youll oversee a growing team of frontline representatives guide operational excellence and help build a world-class support experience from the ground up.

What Youll Do

Team Management & Operations Oversight

Manage coach and support a distributed team of customer service representatives
Monitor ticket queues and team performance to ensure SLAs are consistently met
Review escalations and provide strategic guidance on resolution paths
Schedule and coordinate team coverage to ensure consistent support delivery

Process Improvement & Cross-functional Collaboration

Optimize support workflows scripts and automation tools to improve efficiency
Identify recurring user issues and relay insights to product and engineering
Own and evolve the internal knowledge base and training processes for reps
Lead weekly syncs with support staff and provide regular performance feedback

What Were Looking For

Must-Have Experience

2 years managing customer service or support teams (SaaS or startup preferred)
Proven ability to scale support operations in a remote-first environment
Excellent communication and coaching skills
Proficiency in tools like Slack Intercom Jira Pylon or similar
Data-driven approach to performance and customer satisfaction
Must be located in the United States

Tools Youll Use

Slack
Intercom
Jira
Linear
Pylon

Apply Now:

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

OperationsArmy

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Customer Service Manager

OperationsArmy

Job Description

Fully Remote Customer Service Manager (Self-Serve SaaS)

About the Role

What Youll Do

Team Management & Operations Oversight

Process Improvement & Cross-functional Collaboration

What Were Looking For

Must-Have Experience

Tools Youll Use

Employment Type

Company Industry

Key Skills

About Company

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