Senior Meetings and Special Events Manager
Senior Meetings and Special Events Manager
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Job Description
JOB SUMMARY
Plans and executes meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for the of all property events with a seamless turnover from sales to operations and back to sales where appropriate.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the event management food and beverage sales and marketing or related professional area.
OR
2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the event management food and beverage sales and marketing or related professional area.
CORE WORK ACTIVITIES
Managing Meetings and Special Events Operations and Budgets
Researches and analyzes new products pricing and services of competition.
Apprises property of all groups that will impact property operations.
Executes event management strategy that is aligned with the companys business strategy and leads its .
Conducts daily walkthrough of banquet floor to help ensure client satisfaction and quality standards.
Managing Profitability
Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
Creates opportunities to upsell during event planning.
Manages department controllable expenses to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Ensures employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources Activities
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Observes service behaviors of employees and provides feedback to individuals.
Monitors progress and leads discussion with staff each period.
Participates in the development and implementation of corrective action plans.
Attends and participates in all pertinent meetings.
Reviews staffing levels to ensure that guest service and operational needs are met.
The salary range for this position is $63000 to $83000 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5 company match employee stock purchase plan at 15 discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
