Technical Support Specialist 14-25
Technical Support Specialist 14-25
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Job Description
Job Notice
Date Posted: March 7 2025
Position: Technical Support Specialist
Starting Rate: $25.00/hour
Job # 1425
DEADLINE FOR APPLICATIONS: Open Until Filled
Established in 1937 the Housing Authority of the City of Austin (HACA) is a national leader in providing safe healthy and affordable housing options for the Austin community. HACAs mission is to cultivate sustainable affordable housing communities and partnerships that inspire selfreliance growth and optimism.
The Housing Authority of the City of Austin (HACA) is looking for a Technical Support Specialist to join our highperforming Technology Management and Innovation Team. This role is key player in maintaining operational efficiency tasked with providing swift technical support and training resolving issues and optimizing technology use. This role involves prompt response to support requests effective training delivery and diligent issue tracking all aimed at enhancing organizational productivity. HACA has been a leader in affordable housing in the City of Austin for more than 85 years. In partnership with the U.S. Department of Housing and Urban Development local government entities and numerous nonprofit agencies HACA provides access to safe stable housing to over 20000 individuals.
What you will do in this position:
Technical Support & Troubleshooting
- Responds to technical support requests via telephone email chat and work orders ensuring timely and effective assistance for agency staff.
- Documents tracks and monitors technical problems to facilitate timely resolution.
- Performs all setup tasks for new computers and new staff while maintaining equipment inventory.
Training & User Assistance
- Aids and trains staff in hardware and software functionality.
- Provides assistance and training for Google Workspace (Gmail Intranet Drive Docs Sheets and mobile accessibility).
- Offers assistance and training for Microsoft 365 (Word Excel Outlook PowerPoint OneDrive SharePoint and other applications).
- Provides new employee orientation for telephone and computer systems.
Technology & Process Improvement
- Interacts with staff to identify processes that can be improved with technology.
- Discusses staff technical concerns issues and new ideas with the TMI Director.
- Performs administrative duties for the TMI Department.
- Performs other duties as assigned by the supervisor.
More about this position:
Qualified candidates must possess:
- Associates degree (or equivalent from a twoyear college or technical school) and one year of experience OR three years of related experience/training OR an equivalent combination of education and experience
Preferred candidates will also possess the following skills and abilities:
- Bachelors degree from a fouryear college or university; or four to five years of related experience and/or training; or an equivalent combination of education and experience.
- Degree or certification in computer technology from an accredited business college.
- Experience working with computer systems troubleshooting and software/hardware installation.
- Working knowledge of hardware and software for Dell PCs and Servers running various Microsoft Server operating systems.
- Experience in Microsoft 365 administration.
- Basic knowledge of Microsoft Azure.
- Basic experience with Active Directory and Group Policy.
- Basic knowledge of VOIP telephone systems and WAN/LAN architecture.
- Strong understanding of general office procedures business communication and arithmetic.
- Ability to communicate clearly and concisely both orally and in writing.
- Strong interpersonal skills for maintaining effective and courteous relationships with employees and business contacts.
- Bondability.
- Valid Texas Drivers License good driving record and copies of diplomas and/or transcripts required.
Benefits:
- Paid sick leave annual leave birthday leave & federal holidays
- 100 of employee health insurance premiums paid by the agency
- Supplemental health dental vision and life insurance options for employees and family
- Employee Assistance Program
For a more detailed description of our compensation/benefits offered go to the following website: FOR EMPLOYMENT: Application for the open posted position must be submitted via online at the following website: However we will accept applications at the Housing Authority of the City of Austin 1124 S. IH35 Austin Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website often to view and apply for vacant positions with the Housing Authority of the City of Austin or sign up for job alerts at our career site. The HACA is a drugfree workplace. A Criminal Background Check including a sex offender registry check. A Driving Record Texas Drivers License and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER
Required Experience:
Unclear Seniority
Employment Type
Full-Time
