Director Change and Operations ICT EMEA
Director Change and Operations ICT EMEA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
WTWs Insurance Consulting and Technology business serves the insurance industry with a powerful combination of advisory services and leadingedge technology. Our mission is to innovate and transform insurance and we deliver solutions that help clients better select finance and manage risk and capital.
We work with clients of all sizes globally including most of the worlds leading insurance groups. Our specialist insurance software is used by over 1000 client companies on six continents. With over 1700 colleagues in 35 markets we continually strive to be a partner and employer of choice to the insurance industry.
As a Director Change and Operations for ICT EMEA you will work with the Regional Line of Business (LoB) Leader (RLL) EMEA Leadership Team (ELT) and senior teams to develop coordinate and execute operational activities across the EMEA ICT (Insurance Consulting and Technology) business.
The Role
- Continuous improvement and simplification
- Challenge current processes to remove internal frictional activities/cost and make recommendations and then implement improvements.
- Work with Divisional Leaders to improve crossDivision collaboration and crossresourcing.
- Work with Global MI to simplify and establish regional MI for ELT
- Work with Project Managers to improve tools and capability (especially for complex projects)
- Planning and : .
- Work closely with Divisional Leaders to understand the internal culture and capabilities of each Division/Market and to support their performance towards meeting agreed goals
- Connect into WTWwide and Regional operational initiatives provides input on ICT alignment and play a key role in continuous improvement and change management
- Engage and facilitate connections across all of the WTW Corporate functional areas (HR Finance Real Estate Communications Legal Compliance Risk IT Marketing and Excellence to ensure effective valueadding usage in support of the ICT business.
- Lead design implement and manage adhoc projects to shape and deliver strategic objectives
- Putting clients first engage and support sales enablement activities
- Drive efficiency and effective use of business tools and processes to support ICT success.
For example Oracle (time recording utilisation realisation and billing) Mavenlink (resource planning forecasting) Dynamics (CRM tool with pipeline account planning) COMET (contract database and legal review) and Sales Operations (proposal support global standards) - Lead ICT teams across EMEA for Operations Consulting Technology Solutions (CTS) proposal support and project management.
- Governance & Reporting: Develop and support framework for business metrics tracking quality standards and actions
- Develop relevant MI to support Leadership decisionmaking and communication of performance
- Play a key role in pipeline management forecasting and financial rigour
- Work with Regional Excellence Leader to ensure there is appropriate structure support and culture in place to drive high quality work and risk management approach
- Communication: Plays a key/lead role in the development and of the ICT EMEA communication strategy
- Collaborates with the RLL ELT and regional teams to develop a global communications strategy that will deliver/support effective communications
- Collaborates with the RLL ELT and regional teams to develop a global communications strategy that will deliver/support effective communications
- Global collaboration
- Work with Global Consulting Operations Coordinator to connect and engage with other ICT Operations teams as needed to ensure knowledge sharing effective initiative roll out and consistency of approach where appropriate
- Lead and/or contribution to global projects as relevant and ensure EMEA ICT represented in global discussions
Qualifications
The Requirements
- High levels of business financial acumen and change management
- Project management experience and strong organizational skills
- A proven ability to work crossfunctionally to develop joint strategies and to manage significant delivery initiative
- Exceptional communication networking and influencing skills
- Strong facilitation skills able to use inclusive and collaborative styles to manage ambiguity and gain agreement
- Ability to act as an ambassador for the ICT
- Strong skills in problem solving planning and
Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email
At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote inperson and inoffice interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a onesizefitsall solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as locationbased arrangements. Please speak to your recruiter to discuss more
Required Experience:
Director
Employment Type
Full-Time
