Ecommerce Operations Manager
Ecommerce Operations Manager
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Job Description
Company Overview
VPLAK established in 2015 is a rapidly expanding online shopping platform based in India specializing in a diverse range of electronic gadgets and accessories. With a dedicated team and efficient systems VPLAK prioritizes customer satisfaction through excellent service quick delivery and secure transactions. With its headquarters in Gurgaon VPLAK aims to provide a seamless shopping experience through direct brand partnerships eliminating thirdparty interference.
Job Overview
The Ecommerce Operations Manager at VPLAK is a midlevel fulltime position based in Gurgaon. This role requires overseeing efficient ecommerce operations ensuring seamless order processing vendor coordination and efficient courier management. The successful candidate will play a crucial role in enhancing customer satisfaction and operational efficiency through effective leadership and communication.
Qualifications and Skills
- Excellent communication skills enabling clear and effective interaction with team members and external partners (Mandatory skill).
- Strong negotiation skills to manage and establish beneficial partnerships with vendors and service providers (Mandatory skill).
- Expertise in customer handling to address and resolve customer inquiries and issues promptly (Mandatory skill).
- Proficiency in courier management ensuring reliable and timely delivery of products to customers.
- Experience in vendor management fostering positive relationships with suppliers for efficient operations.
- Indepth knowledge of eCommerce operations including logistics order processing and customer service.
- Strong leadership skills to motivate and guide teams towards achieving operational goals.
- Problemsolving abilities with an analytical mindset to improve operational processes and customer experience.
Roles and Responsibilities
- Coordinate and oversee the entire ecommerce operations to ensure smooth and efficient processes.
- Manage vendor relationships negotiate contracts and maintain mutual beneficial partnerships.
- Monitor and improve courier management to ensure timely and reliable delivery services.
- Address and resolve customer issues promptly to enhance customer satisfaction and loyalty.
- Collaborate with crossfunctional teams to improve the overall operational efficiency of the company.
- Analyze operational metrics and develop strategies to improve performance and customer experience.
- Implement best practices in eCommerce operations to optimize the supply chain workflow.
- Lead and mentor the ecommerce operations team to ensure high levels of engagement and performance.
Required Experience:
Manager
Employment Type
Full-Time
