Roadside Assistance Phone Agent - Part Time
Roadside Assistance Phone Agent - Part Time
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Job Description
Location:
2727 N Central Ave Phoenix Arizona 85004 United States of AmericaDo you enjoy helping people and providing solutions in realtime If so consider a position as a Roadside Assistance Team Member. This parttime position is a great fit for someone looking for a second job who may already have a set schedule during the week.
Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls as well as initiating outbound calls to customers roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.
Our customers safety is our number one priority and as a team member you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency professionalism and care while meeting all qualityrelated metrics and goals.
This job might be for you if:
You are a dependable team player with a positive attitude
You obtain the aptitude to work in a critical thinking atmosphere
You enjoy a selfpaced educational work environment
You enjoy speaking with and helping people
You are empathetic and solution oriented
You are comfortable with eLearning and remote leadership management
You are comfortable navigating multiple computer programs at one time
Minimum Qualifications:
Ability to express sympathy empathy and compassion
Critical thinker and ability to adapt
Intermediate keyboarding and computer skills
Active and Attentive listener
Ability to type while talking 40 WPM or higher is a plus)
Ability to formulate sentences through written text
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. and Canada geography
General knowledge of how to map a location using various programs or applications
Willingness to incorporate feedback to constantly improve performance
Possess candoconfidence
Perks of joining the UHaul Team!
Compensation:
UHaul offers Roadside Assistance Agents an hourly base pay of $17.00. Your base pay will increase as you learn and acquire additional job duties and merit increases are given periodically based on performance. Note: Hourly base wage may be higher depending on state or local minimum wage laws).
Exclusive UHaul Benefits Designed for Your Success:
At UHaul our Part Time Team Members enjoy benefits to support their physical financial and emotional wellness. Additionally our career path planning and continued education assists employees with their professional goals.
Scheduling Requirements:
Roadside Assistance is open 24/7/365 to assist customers
The total number of hours scheduled each week will be based on business needs
Must be available for a set schedule on both weekend days Saturday and Sunday for 8 hours both days. Weekend shifts fall between 11:30 AM and 11:00 PM Arizona time.
Schedules on weekdays Monday through Friday are created based on shift bidding
Working holidays are required in order to provide support for our customers yearround. You may be scheduled to meet the Team and business needs.
A note about how we schedule: Preferences to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules especially for students and teachers. However if preferences to work do not align with the needs of the business the result may be less hours scheduled.
Education and Development (Training) Explained:
Selfmotivated education at our very own UHaul University.
Selfmotivated supplementary eLearning.
Assist customers within the first week of employment.
Customer interactions with instructors support during initial education.
Skillsetdriven continued education coordinated by your manager.
Fastpaced hands on instruction with a set schedule.
Learn and begin performing some of your job duties with customers the first day.
Work From Home Requirements:
All work duties including initial education must be performed from your home address in a private quiet workspace.
Childcare and/or dependent arrangements must be made as if you were working inperson in an office environment. This position does not allow flexibility to be oncall care for others during work hours either.
A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.
Technical Requirements:
Computer requirements and internet speeds will be verified upon interview if hired and if ever experiencing difficulty/interruption. Additional requirements may apply.
Computer Specifications
Operating System: Windows 11
RAM: 16GB minimum 32GB recommended)
Processor: CPU benchmark score of 6000 minimum 10000 recommended)
Storage: SSD with at least 5GB free space
Additional Hardware
Webcam (external or builtin)
USB headset (wired)
Internet Speeds
Ping: under 100
Download: 50MB minimum 100MB recommended)
Upload: 5MB minimum 10MB recommended)
Physical Demands:
The work involves light physical exertion including sitting for long periods focusing on a computer screen and taking phone calls using a wired headset.
Applications are not currently accepted from Residents of: CA WA or the District of Columbia.
UHaul Holding Company and its family of companies including UHaul International Inc. (UHaul) continually strives to create a culture of health and wellness. Consistent with applicable state law UHaul will not hire or rehire individuals who use nicotine products. The states in which UHaul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. UHaul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.
UHaul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
