Support Technologist Mid to Upper Level
Support Technologist Mid to Upper Level
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USD 70000 - 90000
1 Vacancy
Job Description
Support Technologist (midlevel to upperlevel)
Work Location: Billings MT
Pay range: $70000 to $90000 per year
Employment Status: Regular Fulltime
External candidates apply at
Internal candidates apply through iConnect.
About this position:
The support technologist position is a rewarding and highly valued function within NorthWestern Energy. They serve as the liaison between the Business Technologist Department and our internal users. Support Technologists work in a fastpaced team environment to provide top tier support for all of Northwestern Energys technology systems.
We offer great benefits:
NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana South Dakota and Nebraska. We employ over 1500 amazing people and serve 764200 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits including:
- 401K with company match up to 4 and nonelective contribution up to 7
- Healthcare and wellbeing programs including dental and vision for you your spouse and dependents Health Savings Account (HSA) healthcare and dependent care flexible spending account (FSA)
- Employee Assistance Programs (Offering up to six free counseling sessions per person per issue per year for employees spouses and dependents to include financial heath)
- Life Insurance (Company pays basic employee policy spouse dependent insurance also available)
- Continued education reimbursement
- Competitive pay (Scheduled performancebased wage increases and annual incentive opportunities.
- Paid company endorsed volunteer opportunities
- Paid parental leave
- Paid bereavement leave
- Paid training opportunities
- Paid time off starting on your first day plus 11 paid holidays
Benefits may vary by position or as negotiated as part of a collective bargaining agreement.
About this job:
- Provide technical support to end users on a variety of computer hardware software and telecommunications issues on a multiple platform environment. This includes identifying researching and resolving the issues in a timely manner
- Organize execute and coordinate multiple assignments to meet established completion dates
- Balance Longterm Business Technology strategies with everyday responsibilities while ensuring your efforts are consistent with Business Technology policies and practices
- Deploy and develop new equipment install software and perform hardware updates and repairs
- Embrace new concepts quickly and apply them throughout an evolving environment
- Collaborate with other Business Technology groups on project creation and troubleshooting as staffing and workload requires
- Explore new technologies and future application releases thought external resources
- Understand industry standard change and follow Change Management Procedures and policies in impelling changes on the network
- Maintain technical documentation through end user resolution change management and training.
- Provide mentoring to colleagues
- Fulfill all required work hours which may include evenings and weekends as well as a required oncall rotation following a training period
- Safely perform individual lifts (weighing up to 50 pounds) on a regular basis
- Maintain and ensure the confidentiality of sensitive information
- Develop an indepth knowledge of Northwestern Energys business and deliver exceptional solutions when engaged by colleagues stakeholders and other vendors
- Other responsibilities as assigned
- Respond to customers via telephone email or in person
- Email administration and support staff
- Program database systems
- Travel to training conferences and offsite meetings (up to 15 travel per year)
- All Northwestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct and Ethics
- Ensure all actions are consistent with Northwestern Energys values mission and strategic business objectives
Am I right for this job Heres the success profile:
- Required Associates degree or combination of education and at least 4 years relevant technology support experience in lieu of degree may be considered
- Working knowledge of relevant technical discipline including workstations software or mobile devices
- Required working knowledge of servers networks (LAN/WAN) network security and business continuity practices
- Working knowledge of Enterprise and Mobile operating systems preferred to include a proficiency in Microsoft Office Suite
- Ability to document issues through a ticketing system and provide basic phone support and troubleshooting
- Able to tailor communication for varying levels of technical comprehension
- Strong organizational skills to coordinate workload and employee development
- Ability to develop and maintain strong professional relationships
- Skilled in oral and written communication
Requisition #4295
Posting Dates: April 21 2025 through May 5 2025
Department/Division: Business Technology Technical Support
Employment Physical: Not Required
Drug Test: Required
Background Check: Required
Relocation Benefit: Negotiable
Telecommuting: Parttime Negotiable within NorthWestern Energy service territory
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender age disability veteran status genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act should you have a disability that requires assistance and/or reasonable accommodation with the job application process please contact the Human Resources department ator at
Employment Type
Full-Time
