ServiceNow Software Engineer I - ITS Technology OpEx - Full Time - Days
ServiceNow Software Engineer I - ITS Technology OpEx - Full Time - Days
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Job Description
REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES
Reports to the Mission Control Center Supervisor. Coordinates with the ServiceNow Oversight
team as well as other ServiceNow stakeholders.
POSITION SUMMARY
Responsible for the management and upkeep of the ServiceNow platform. Completes upgrades
implementations and customizations to the platform as necessary while following ServiceNow
best practices to maintain the integrity of the platform. Takes part in weekly Change and Problem
Management processes/meetings as needed.
ACCOUNTABILITIES
*All duties listed below are essential unless noted otherwise*
1. Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap.
2. Develop test and implement new capabilities on the ServiceNow platform.
3. Assist with ServiceNow upgrades determining actions for skipped changes and create/run
tests.
4. Application integrations using APIs web services scripts transform maps etc.
5. Assists end users by informing/educating them on proper use of ServiceNow.
6. Create and maintain comprehensive technical documentation including system
configurations workflows and customizations.
7. Takes part in on call rotation for 24/7 coverage.
8. Attends regular customer and team department meetings as scheduled.
9. Maintains current knowledge of ServiceNow products/best practices.
10. Other duties as assigned.
This position can be worked remote.
Requirements
REQUIRED QUALIFICATIONS
Education: High School Diploma
Skills: General familiarity with ServiceNow platform JavaScript familiarity. Familiarity with general
relational database concepts. Knowledge of system analysis design and support in addition to
various network communication and system platforms. Task management and problemsolving
skills expected. Excellent interpersonal and communication skills for effective collaboration with
management coworkers and stakeholders. Must be able to understand directions communicate
and respond to inquires; requires effective selfmotivation and interpersonal skills. Must be able to
input and retrieve information from computer.
Years of Experience: 02 years of experience.
License: N/A
Certification: N/A
PREFERRED QUALIFICATIONS
Education: Experience in information technology or related field.
Skills: Advanced knowledge of JavaScript/GlideScript. Familiarity with ITSM/ITIL/ITOM processes
and best practices particularly with Problem Management Change Management Service Catalog
and the overall administration of these modules. Familiarity with CMDB and CSDM. Experience
with Workflow Editor Flow Designer Integration Hub and App Engine Studio.
Years of Experience: 24 years of experience.
License: N/A
Certification: ServiceNow Certified System Administrator (CSA)
WORKING CONDITIONS
Personal Protective Equipment: N/A
Physical Demands: Must be able to move about facilities and between workstations. Must be able
to occasionally move lift and/or carry medium weight objects and materials.
Salary Range: $37440 $102856
We offer a competitive benefits package with coverage effective day one of employment which includes medical dental vision company paid life insurance paid time off a 401k retirement plan an employee assistance program and other voluntary coverage options and employee discounts.
The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.
ProMedica is a missionbased notforprofit integrated healthcare organizational headquartered in Toledo Ohio. For more information please visit applicants will receive consideration for employmentwithout regard to race color national origin ancestry religionsex/gender (including pregnancy)sexual orientation gender identity or gender expression age physical or mental disability military or protected veteran status citizenship familial or marital status genetics or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica please contact
Equal Opportunity Employer/DrugFree Workplace
Employment Type
Full-Time
