Director, Software Engineering- ServiceNow
Director, Software Engineering- ServiceNow
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Gartner IT:
Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation an outcome-driven approach to success and the notion that great ideas can come from anyone on the team.
About this Role:
Our Enterprise Technology Operations team is seeking a dynamic leader to manage ServiceNow platform. You will drive the strategy to implement the platform capabilities and built operational capability. This pivotal role will interact with all levels across the department including Senior IT Leadership.
Managing the development and implementation of ServiceNow solutions ensuring alignment with business goals and maximizing the value of the product.
ServiceNow Platform Owner plays a crucial role in maximizing optimizing and governing the ServiceNow platform with emphasis on strategic management development and operational performance. Ultimately accountable for the Now Platform.
Managing a team of Developers and solution architect
What Youll Do:
Provide subject matter expertise in design development and implementation within the ServiceNow Platform to drive continuous improvement
Help stakeholders adopt to new features of ServiceNow
Develop operational capabilities and maturing the ServiceNow Platform in accordance with Gartners ServiceNow product roadmap.
Responsible for strategic direction enforcing the vision and shaping demand within the organization.
Align the ServiceNow platform with the broader IT strategy and goals of the client.
Support roadmap and shape demand for enterprise platform consumption; balance stakeholder priorities.
Collaborate with leadership to ensure ServiceNow supports the companys strategic objectives.
Stay up-to-date with the latest ServiceNow features and industry trends recommending and implementing best practices in areas (non exhaustive) such as ITSM ITOM CMDB Predictive Intelligence Performance Analytics Virtual agent and other ITSM Pro capabilities
Define and prioritize the product backlog ensuring alignment with business objectives and stakeholder requirements along with conducting regular backlog grooming sessions
Act as the primary point of contact for all ServiceNow-related inquiries and issues providing guidance and support as needed.
Monitor and evaluate the performance of ServiceNow applications identifying opportunities for improvement and optimization including optimum utilization of ITIL and ITOM licenses
What Youll Need:
12 years of experience on managing ServiceNow platform and transformation journey for a central team of developers and architects supporting global business on various platform modules for a large Tech organization
Functional knowledge and proven experience with non-exhaustive list of modules include ITSM Pro ITOM ITAM ITBP HRSD SPM APM AI agent etc
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO SAML SSL Web Services REST LDAP JDBC ODBC.
Knowledge of IT business systems and engineering SDLC cycles is strongly preferred.
Demonstrated ability to develop and deliver compelling executive-level presentations and executive level reporting
Excellent verbal & written communication skills with demonstrated ability to convey complex concepts and analyses in an accessible and compelling way.
Strong knowledge of tech operations practices with a proven ability to establish trusted business relationships across business units gain consensus and drive actions
Results-oriented with excellent business vision and strategic thinking and a proven track record of solving complex problems thinking creatively and successfully drawing the larger business story out of facts and data.
Demonstrated ability to lead projects and teams in a fast-paced environment and to inspire rapid adoption of change in a complex matrixed organization
Who you are:
Excellent organization multitasking and prioritization skills
Strong leadership skills with the ability to lead assignments/teams and mentor others and build a team.
Excellent customer service leadership communication problem solving and decision-making skills.
Practical experience with agile methodologies and tools.
Dont meet every single requirement We encourage you to apply anyway. You might just be the right candidate for this or other roles.
#LI-JJ3
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 1 or by sending an email to.
Job Requisition ID:102951By submitting your information and application you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: efficient navigation through the application please only use the back button within the application not the back arrow within your browser.
Required Experience:
Director
Employment Type
Full-Time
