Senior Manager Special Investigations

About Agero:

Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers. As the #1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes: an industryleading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit Description and Mission:

This position will have primary responsibility for conducting investigations and reviews of fraudulent activities on the part of independent towing and roadside companies endconsumers and call center agents. Additionally this position will collaborate with industry participants to advocate for state legislative solutions for the process and fees charged in the towing and shortterm storage of passenger vehicles in the U.S. (both consent and nonconsent towing activities).

Key Outcomes:

• Manage ongoing engagement with the SIU teams at insurance clients.
• Maintain high and refined standard operating procedures for investigations.
• Manage and enhance the strategic partnership Agero has with the National Insurance Crime Bureau (NICB).
• Establish and manage relationships with government affairs offices at insurance clients.
• Conducting confidential investigations of towing and roadside assistance companies endconsumers and call center agents that have evidenced suspicious or fraudulent behavior.
• Assisting with the resolution of predatory towing events.
• Collaborate with internal colleagues with new and ongoing investigations; thought leader on identifying fraud trends.
• Analyzing documentation such as victim testimonies and financial and transactional records to determine if and how the improper activity occurred.
• Develop and document information on any investigation file review audit training assignment consulting engagement or other project as directed by writing clear and concise reports memos and letters.
• Liaising with victims of fraud law enforcement clients and court officials when a civil or criminal case is ongoing.
• Testifying and providing statements on behalf of the company in civil or criminal proceedings.
• Independently outline approaches for assignment objectives and appropriately document and communicate with clients and internal colleagues.

Skills Education & Experience:

• Formal Education and Certifications Required:
• A Bachelors Degree in criminal justice or related field
• At least five years demonstrated experience conducting complex investigations (auto insurance experience is preferred).
• Experience conducting internal investigations and managing investigations involving sensitive information.
• Experience discussing investigative findings making recommendations to and collaborating with SIU teams at insurance companies internal and external attorneys investigators departments of insurance and law enforcement authorities.
• Experience using data analytics tools to find and analyze fraud.
• Working knowledge and understanding of antifraud laws insurance regulations and compliance rules and standards.
• Experience in working within a corporate setting.
• Strong interpersonal skills including significant investigative experience ability to work independently and ability to work collaboratively with multiple internal teams.

Hiring In:

• United States: AZ CA FL GA NH IL KY MA MI NC NM TN VA
• Canada: Province of Ontario

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location experience job related skills and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

National Pay Range

$80000$120000 USD

Life at Agero:

At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.

Benefits Built for Wellbeing:

Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote wellbeing encourage personal development and ensure financial stability. Our benefits include:

• Health and Wellness: Healthcare dental vision disability life insurance and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• WorkLife Balance: Flexible time off paid sick leave and ten paid holidays annually.
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.

• Family Support: Parental planning benefits to assist associates through lifes milestones.
• Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.