Customer Fulfillment Manager
Posted on :
25-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description Summary
Customer Fulfillment Manager (CFM) is responsible for providing the necessary support on financial administration & management of Contractual and Transactional Customer Portfolios mainly in Europe and potentially other regions when needed for business reasons. The Customer Fulfillment Manager is an integral part of the team supporting assigned service agreements transactional deals plants and customers. This team will demonstrate accountability for financial functional business and broad company objectives within Power Services.Job Description
What youll do :
- Understand Contractual and Transactional terms and conditions of the assigned customers and contracts.
- Ensure accuracy of Oracle/ERP/NEX/MyFleet systems.
- Support CSLs as needed in completion of financial deliverables short and longterm financial planning.
- Help to drive operational excellence and rigor on financial processes and tools to deliver process excellence.
- Engagement with ERP enhancements integrations and deployment. If necessary participate in User Acceptance Testing/SystemIntegration & Test and ensure adoption & adherence to systems & processes.
- Creation of Parts Quotation and Sales Orders in Oracle for Contractual and Transactional customers following established guidelines and procedures.
- Manage logistics and parts shipping order.
- Create contractual and transactional projects in Oracle/ERP/NEX systems for all the outages repairs and parts request following established guidelines and procedures partnering with CSLs.
- Creation and update of Service Dispatch Requests to FieldCore in Oracle/ERP systems partnering with CSLs
- Interface with various internal departments to identify and resolve issues and propose process improvements.
- Work with different vendors and parts teams to obtain Parts Origin Certification in the different countries when required legally or contractually.
- Setup new customer and modified existing ones in Oracle/ERP Systems.
- Introduce in Oracle/ERP Systems Purchase Orders Request following established guidelines and procedures partnering with CSLs.
- Manage EHS documentation for vendors directly subcontracted by GE in countries where legally is required.
What youll bring :
- Bachelors degree from an accredited university or college.
- ERP working experience and MS proficiency.
- Strong experience with the power generation services industrial manufacturing industry.
- Experience handling contractual and transactional service agreements.
- Must have good time management organizational skills and able to meet established deadlines.
- Ability to multitask.
- Strong communication skills both written and verbal in English and French.
What will make you stand out :
- Demonstrated ability to work in a matrix organization fastpaced environment.
- Ability to work as a part of a multinational team.
- Excellent communication problem solving and interpersonal skills.
Additional Information
Relocation Assistance Provided: No
Required Experience:
Manager
Employment Type
Full-Time
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