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Order Support Representative

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1 Vacancy
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Job Location drjobs

Omaha, NE - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Why work for Nebraska Methodist Health System
At Nebraska Methodist Health System we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. Its helping families grow by making each delivery special conveying a difficult diagnosis with a compassionate touch going above and beyond for a patients needs or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay excellent benefits and a great work environment where all employees are valued! Most importantly our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Shared Services
Address: 1725 S. 20th Street. Omaha NE

Work Schedule: Mon Fri 8am to 4:30pm


Responsible for order entry of customer orders received by phone or fax. Processes orders received electronically verifying accuracy backorders and substitutions. Acts as primary contact for assign Vizient customers providing backorder information product substitutions and order acknowledgement as soon as possible.

Responsibilities:

Essential Job Functions

1. Responsible for order entry of customer orders received by phone or fax.

2. Processes orders received electronically verifying accuracy backorders and product substitutions.

3. Acts as primary contact for assigned Vizient customers providing backorder information product substitutions and other acknowledgement as soon as possible.

4. Researches special order requests and forwards actual special orders to the appropriate buyer in purchasing.

5. Processes RMA as requested by customers verifying that the purchase date and information is within current RMA guidelines.

6. Forwards all customer concerns orcomplaints to the appropriate departmentalsupervisor manager or director as necessary.

7. Provides copies of Safety Data Sheets (SDS) to customers as requested.

8. Files warehouse worksheets and shipping tickets when required.

9. Assists with physical inventories.

Schedule:

Mon Fri 8am to 4:30pm

Job Description:

Job Requirements

Education

  • High School Diploma or equivalency required.


Experience

  • General office experience preferred.
  • Prior PC experience preferred.


License/Certifications

  • N/A


Skills/Knowledge/Abilities

  • Demonstrates excellent customer service and telephone etiquette skills.
  • Conveys a professional image at all times.
  • Ability to communicate effectively both verbally and in writing.
  • Skilled in the use of personal computers and standard office equipment.
  • Ability to organize work manage time and follow standardized procedures.
  • Ability to demonstrate understanding reading speaking and writing the English language.
  • Ability to perform mathematical calculations to include addition subtraction multiplication and division.
  • Ability to adhere to all workplace and safety requirements regulations standards and practices.
  • Knowledge of warehouse/distribution/laundry operations and processes.

Physical Requirements

Weight Demands

  • Light Work Exerting up to 20 pounds of force.


Physical Activity

  • Not necessary for the position 0:
    • Climbing
    • Crawling
    • Kneeling
  • Occasionally Performed 133:
    • Balancing
    • Carrying
    • Crouching
    • Distinguish colors
    • Grasping
    • Lifting
    • Pulling/Pushing
    • Standing
    • Stooping/bending
    • Twisting
    • Walking
  • Frequently Performed 3466:
    • Keyboarding/typing
    • Reaching
    • Repetitive Motions
    • Sitting
    • Speaking/talking
  • Constantly Performed 67100:
    • Hearing
    • Seeing/Visual

Job Hazards

  • Not Related:
    • Chemical agents (Toxic Corrosive Flammable Latex)
    • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
    • Physical hazards (noise temperature lighting wet floors outdoors sharps) (more than ordinary office environment)
    • Equipment/Machinery/Tools
    • Explosives (pressurized gas)
    • Electrical Shock/Static
    • Radiation Alpha Beta and Gamma (particles such as Xray Cat Scan Gamma Knife etc)
    • Radiation NonIonizing (Ultraviolet visible light infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
    • Mechanical moving parts/vibrations
  • Note: Safety Officer can assist with identification of job hazards.

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa more than 30 clinic locations a nursing and allied health college and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891 service to our communities has been a top priority. Financial assistance health education outreach to our diverse communities and populations and other community benefit activities have always been central to our mission.


Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race color religion sex age national origin disability veteran status sexual orientation gender identity or any other classification protected by Federal state or local law.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

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