Ad- Tech Support Engineer
Ad- Tech Support Engineer
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Job Description
Job Title: Ad- Tech Support Engineer
Experience – 2 to 9 years
Location – Bangalore (24*7 Rotational Shift)
skills – Domain-Ad-tech SQLAWS-S3 AthenaDSP and troubleshooting the DSP-related issues
Job Description:
Responsibilities
a. Analyze and solve problems at their root stepping back to understand the broader context Establish meet and monitor SLAs for support issues in conjunction with the rest of the teams
b. Interface with customers understand their requirements and deliver complete application and data solutions
c. Triage many possible courses of action in a high-ambiguity environment making use of both quantitative analysis and business judgment
d. Address and effectively manage sensitive issues and manage escalations from business teams
e. Build and maintain effective internal relationships specifically with Engineering Site Reliability Engineering Client Support Managers and Ad Operations to help identify report and resolve issues quickly
f. Learn and understand a broad range of Samsung Ads Platform and applications and know when how and which to use and which not to use
Qualifications
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3 yrs Ad-Tech domain experience
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1 yrs experience with SQL & databases
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Strong written and verbal communication skills
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Customer-centric mindset and structured approach to troubleshooting issue resolution. Demonstrated experience of solving technical issues with third-party SSPs MMPs SSAI vendors Measurement solutions Fraud Prevention companies etc
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Experience with 3P measurement vendor troubleshooting and integration
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Experience with support platforms tools CRM or ticketing tools
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Ability to present complex technical information clearly and concisely to a variety
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of audiences especially non-technical / go-to-market teams
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Experience using cloud-based tools like S3 Athena QuickSights and Kibana is a plus Experience as a Business/Product/Data Analyst is a plus
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Experience with Redshift and Snowflake is a plus
Skills
SQL, AWS - S3, Ad Tech , Support Engineer
Employment Type
Full Time
