Bilingual Operations Coordinator
Bilingual Operations Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
University of Colorado Anschutz Medical Campus
Department:College of Nursing
Job Title: Bilingual Operations Coordinator
Position Location: Sheridan Health Services
3525 W. Oxford Ave Unit G1 Denver CO 80236
Position #:Requisition #:36679
Job Summary:
Nature of Work:
The University of Colorado College of Nursing is seeking a Bilingual Operations Coordinator for a fulltime 1.0 FTE) benefitseligible position within its federally qualified community health center Sheridan Health Services (SHS) in Denver CO. This position will be responsible for customer service practice access efficiencies scheduling optimization front desk management community outreach and financial enrollments for patients.
Clinic Description:
Sheridan Health Services is a multisite nursemanaged federally qualified community health center funded through the Health Resources and Services Administration Bureau of Primary Healthcare and is a collaborative effort between the College of Nursing and the Sheridan School District. There are two convenient locations to serve community health needs primarily for residents of Arapahoe Denver and Jefferson counties. A Youth Health Clinic is located in the Sheridan School District Administration building. The Family Health Clinic is located in southwest Denver on the Fort Logan campus and provides services to adults and children 65 of whom identify as Latinx and 42 of whom are best served in another language with Spanish being the predominant second language. Services offered include primary care across the lifespan; prenatal and postpartum gynecology dentistry pharmacy behavioral health and outpatient substance use treatment. Sheridan Health Services is a PatientCentered Medical Home and as such we uphold a model of care that places the patient at the center incorporating the values and beliefs of the patient in all decisionmaking. We extend the reach of the clinic through public health outreach where nursing students provide community outreach health education and home visitation services.
For more information visit our website: Received:
Work is performed under the direct supervision of the Operations and Revenue Cycle Manager.
Supervision Exercised:
This position provides direct supervision of the Front Desk Staff Call Center Staff and Outreach & Enrollment Staff.
Examples of Work Performed:
Front Desk & Call Center Management 40:
- Supervises assists supports and directs the front office as necessary to fulfill all tasks and responsibilities in a timely and professional manner.
- Oversees Call Center operations with direct supervision of Call Center staff.
- Supervises trains and mentors direct reports by developing performance plans conducting performance reviews and completing performance evaluations and resolves patient/staff complaints/grievances.
- Develops the front desk and call center staffing schedule including provision of coverage for absent staff as needed.
- Manages the phone system to ensure calls are answered and voicemails are retrieved and responded to within established timeframes.
- Distributes and reconciles daily change banks and endofday collections from front desk staff. Uses Culturally Linguistically Appropriate Standards (CLAS) to develop materials and messaging for patients.
- Responsible for maximizing pointofservice collections. Tracks percentage copays and deductibles collected at the time of service.
- Standardizes scripts and workflows for the front desk.
- Ensures accuracy of patient demographic data.
Productivity Access and Schedule Optimization 20:
- Builds analyzes and adapts provider scheduling templates to optimize patient productivity across service lines using key performance indicators (KPIs) such as no show rates same day visits calls to appointment conversion.
- Monitors patient scheduling registration financial counseling medical records billing and collection data entry and processing and cash posting.
- Tracks manages and prepares reports for operational metrics to include patient satisfaction scheduling access utilization PCMH and UDS measures.
- Communicates metrics to leadership and develops optimization solutions.
- Accountable for daily insurance verification accuracy and prior authorization completions for patient visits.
Oversight of Outreach & Enrollment 20:
- Assess target markets; develops implements and monitors community outreach plan to reach out to populations we serve. Maintains outreach calendar and tracks ROI.
- Oversees Outreach personnel identifying and supporting community outreach activities.
- Oversee collection management stewardship and maintenance of departmentrelated data especially those required to demonstrate achievement of project metrics and grant reporting.
- Assure that all required reporting is completed accurately and in a timely manner according to established deadlines.
- Responsible for daytoday operations of O/E and regulatory compliance oversight.
- Collaborates with marketing to develop outreach and promotional materials.
Administration of Patient Services 20:
- Manages customer service relations; role models positive customer service and ensures front office staff excel at interpersonal communication.
- Works with the Clinical Operations Manager to ensure clinic readiness for regulatory visits.
- Administers ongoing patient satisfaction surveys and conducts quality improvement to enhance customer experience.
- Leads customer service experience. Responsible for monitoring evaluating and improvingthe quality of customer interactions.
- Processes patient balance inquiries.
- Processes and responds to patient grievances; coordinates response with Operations Manager Quality Director and other key team members as appropriate based on the grievance.
- Manages medical records and ensures administrative compliance with laws rules regulations standards state licensing/credentialing etc.
- Performs other duties as assigned within the general scope and ability appropriate to the position.
Work Location:
Onsite this role is expected to work onsite and is located in Denver CO.
Why Join Us:
Why work for the University
We haveAMAZINGbenefits and offerexceptional amounts of holiday vacation and sick leave! The University of Colorado offers an excellent benefits package including:
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability Life Vision
- Retirement 401(a) Plan: Employer contributes 10 of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 10/year
- Tuition Benefit: Employees have access to this benefit on all CU campuses
- ECO Pass: Reduced rate RTD Bus and light rail service
To see what benefits are available please visit: Qualifications:
- Three 3 years of experience in office administration in a healthcare setting.
- One 1 year of experience as a work lead and/or supervisor.
Substitution: College or university course work appropriate to the work assignment may substitute on a yearforyear basis for the general experience but not for the one year of experience as a work lead and/or supervisor.
Applicants must meet minimum qualifications at the time of hire.
Conditions of Employment:
- Must be willing and able to work in a typical patient care environment with potential for exposure to biological hazards and infectious diseases.
- Must be willing and able to pass a sex offender background check.
- Must be willing and able to utilize bilingual skills (Spanish/English) at a conversational level in a clinical setting.
Preferred Qualifications:
- Two 2 years of experience using an electronic health record system.
- Experience with data analysis and reporting tools.
- Certificate in advanced training for MS Office applications and/or Adobe Acrobat.
- Experience with payment collection and/or billing in a clinical environment.
- Experience with outreach and enrollment practices and activities in a community setting.
Knowledge Skills and Abilities:
- Ability to communicate effectively both in writing and orally.
- Ability to establish and maintain effective working relationships with all employees throughout the workplace.
- Outstanding customer service skills.
- High level of attention to detail and accuracy.
- Competency with basic Microsoft Office programs.
- Ability to work flexible schedules with multiple service lines (adult medical pediatrics behavioral health and dentistry).
- Ensure patient privacy and confidentiality within regulatory guidelines including but not limited to HIPAA and 42 CFR Part 2.
- Exemplary organizational skills and ability to prioritize effectively.
- Excellent critical thinking and problemsolving skills and the ability to consider the forces that are influencing todays health delivery systems when making decisions.
- Role model the professional ethical and legal standards of health care administration.
- Indepth knowledge of medical terminology and coding systems.
- Effective leadership abilities with experience in supervising and training employees.
How to Apply:
For full consideration please submit the following document(s):
1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
2. Curriculum vitae / Resume
3. Three to five professional references including name address phone number (mobile number if appropriate) and email address
Questions should be directed to: College of Nursing Human Resources at
Screening of Applications Begins:
Applications will be accepted until finalists are identified but preference will be given to complete applications received within 05/07/2025. Those who do not apply by this date may or may not be considered.
Anticipated Pay Range:
The starting salary range or hiring range for this position has been established as $56059 to $61665.
The above salary range or hiring range represents the Universitys good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation depending on the level.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator: Employment Opportunity Statement:
The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal state and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity and we encourage individuals from all backgrounds to apply.
ADA Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act please contact the Human Resources ADA Coordinator at .
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty staff students and visitors. To assist in achieving that goal we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID19 virus and othervaccinepreventable diseases. If you work visit or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work visit or volunteer respectively. In addition if you work in certain research areas or perform certain safetysensitive job duties you must enroll in theoccupational health medical surveillance program.
Required Experience:
IC
Employment Type
Full-Time
