Training Specialist
Training Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Our client is seeking a Training Specialist in Providence RI! The Training Specialist will be responsible for designing developing and delivering a comprehensive training curriculum. This role ensures that employees are equipped to provide a bestinclass customer experience by creating engaging InstructorLed Training (ILT) modules job aids assessments and elearning assets. You will continuously refine training materials to align with evolving company priorities customer service tools and operational procedures.
Key Responsibilities
Develop plan and execute training programs including ILT job aids procedure manuals and elearning assets
Facilitate training sessions onthejob training workshops and demonstrations for Contact Center teams
Collaborate with operational and product teams to identify training gaps and future needs
Track and report on program participation assessment results retraining requirements and program effectiveness
Continuously enhance training materials and methods based on effectiveness and evaluations
Stay up to date with the latest training techniques learning management systems (LMS) and industry best practices
Build strong internal and external relationships to ensure training programs remain effective and relevant
Support emergency and storm response efforts as required
Education & Experience
Bachelors degree or at least five 5 years of progressive training experience (Utility experience preferred but not required)
Proven ability to develop and facilitate technical and operational training programs
Ability to absorb complex information from multiple stakeholders and translate it into effective training solutions
Excellent facilitation organizational and time management skills
Proficiency in Microsoft Office Suite and other related training software
Preferred Qualifications
Familiarity with electric and gas policies processes systems and tariffs in Rhode Island
Knowledge of customer experience best practices within a regulated environment
Exposure to Rhode Island regulations and policies
This is a temporary role expected to last at least until the end of the year possibly longer. Benefits offered! Pay will be BOE.
If you are ready to make an impact and contribute to a worldclass training program apply today on the HTSS website OR email resume to !
Required Experience:
Unclear Seniority
Employment Type
Temp
