Patient Registrar II- Rio Rancho High Resort

Now hiring a Patient Registrar II Rio Rancho High Resort

• Responsible for facilitating encounter or episode process for our customers by performing activities related to patient registration.
• Responsible for providing excellent customer service at every encounter.
• Accuracy of data capture to reduce denials is paramount.
• Secure financial payment at time of service including coinsurance copayments selfpay and deductible monies due.
• Illustrate contract requirement knowledge and use of tools to respond to provider network questions.
• Schedules patient appointments according to clinic protocol using Advanced Access principals where applicable.
• Guides and educates patients on the use of the registration Kiosk.
• Provides comfort rounding and communicates delays with exceptional patient experience tools.
• Demonstrates progression in Kiosk concierge module

How you belong matters here.

We value our employees differences and find strength in the diversity of our team and community.

At Presbyterian its not just what we do that matters. Its how we do it and it starts with our incredible team. From Information Technology to Food Services and beyond our nonclinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Full Time Exempt: No
• Job is based PMGRR High Resort 4005
• Work hours: Weekday Schedule MondayFriday
• Benefits: We offer a wide range of benefits including medical wellness program vision dental paid time off retirement and more for FT employees.

Ideal Candidate: A minimum of 18 months of work experiences in office healthcare with strong customer service background. Must pass EPIC competency for Registration at completion of Epic Clerical Training class.

• High school or equivalent
• Experience:
  A minimum of 18 months of work experiences in office healthcare with strong customer service background. Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
• Abilities:
  Requires general knowledge of the customer encounter process which may include scheduling registration contract requirements financial guidelines coordination of services and billing process in terms of what and how work is to be done as well as why it is done
• Professional Requirements:
• Pass annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings
• Attend Employee Forums

Customer Service and Caring Practices:

• Achieve exceptional patient experience for patients and patient families by using CARES AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays.
  
  Encounter Components
• Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
• Kiosk concierge performance
• Demographic data
• Insurance critical elements
• Investigate via electronic tools insurance eligibility
• Provides informed dialogue with patients and patients representatives regarding Esignature documents offering printed copies at each interaction.
• Able to answer questions regarding hospital and departmental operation polices and procedure including but not limited to Provider Based Billing where applicable
  
  Patient Access:
• Schedules patient appointments according to guidelines by providing documentation of scheduled appointments procedural instructions and location directions.
• Follows team and same day appointment guidelines.
• Monitors daily patient schedule for accuracy anticipate errors and take corrective action.
• Identifies no show patients and uses EOD status. Follows NoShow workflows to take appropriate step for notifying the patient and/or the clinical team as to the patients status.
• Manage patient relations in regard to late arrival for prescheduled appointments. Explore all options to resolve the situation while maintaining effective and customer focused communication.
  
  Financial Accountabilities:
• Collects identified patient financial obligation amounts including residual balance if applicable
• Refers as appropriate to on site Financial Advocate or for uninsured to the Financial Advocacy Center
• Follows PMG cash handling policies and balances daily
  
  Message Management:
• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic inbasket pool to support operational aspects of patient care.
  
  Medical Record Components:
• Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management.
• Follows workflows to obtain incoming records documenting receipt and preparing for scanning into the electronic health record.
• Facilitate paperwork completions for patients. Communicate effectively document and follow predetermined workflows. Items may include; Prescriptions Handicap Placards Disability Forms
  
  Patient Relations
• Manage patient relations in regard to late arrivals for prescheduled appointments. Explore all options to resolve the situation while maintaining effective and customer focused communication.
• Communicates delays while offering service recovery
  
  Patient Safety
• Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner the clinic team directs
• Ensure registration area waiting area and walkways are clear of any unnecessary items and are clean and neat
• Report any concern that may create a safety issue
• Annual competency completion of Clerical Staff during a Code Blue
  
  Quality Improvement:
• Perform assigned patient care responsibilities which may include:
• Overdue result letters
• Appointment reminder calls
• Rescheduling
  
  C.A.R.E.S Behaviors:
• Demonstrates CARES behaviors of Collaborate be Accountable Respect Engage and Serve to all whom you encounter

All benefitseligible Presbyterian employees receive a comprehensive benefits package that includes medical dental vision shortterm and longterm disability group term life insurance and other optional voluntary benefits.

Wellness
Presbyterians Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your wellbeing. Earn gift cards and more by taking an active role in our personal wellbeing by participating in wellness activities like wellness challenges webinar preventive screening and more.

Why work at Presbyterian
As an organization we are committed to improving the health of our communities. From hosting growers markets to partnering with local communities Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients members and the communities we serve. We are locally owned notforprofit healthcare system of nine hospitals a statewide health plan and a growing multispecialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 14000 employees including more than 1600 providers and nearly 4700 nurses.

Our health plan serves more than 580000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drugfree and tobaccofree employer with smoke free campuses.