Support Services Representative
Support Services Representative
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Job Description
Now is a great time to join our growing company! The Millennium Group (TMG) is an awardwinning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
Main Duties and Responsibilities:
- Perform triage work requests accurately for various Chubb personal lines teams
- Maintains triage requirements by following techniques and procedures.
- Maintains customer confidence and protects operations by keeping information confidential.
- Understanding of work unit business and procedures.
- Assist with special projects and/other duties as warranted.
- Perform standard processing tasks for each line of business supported
- Perform standard processing tasks for other administrative operations areas as needed
- Maintain all service level agreements for each line of business
- Other duties assigned by Program Manager
Qualifications:
- Strong skills utilizing Microsoft Software required
- Strong typing analytical and computer skills
- Minimum 1 year insurance experience preferred
- Minimum 1 year customer service and office related experience preferred
- Basic Mathematical skills
- Excellent Accuracy & Attention to detail required
- Ability to meet daily quality & production metrics required
- Must be able to pass criminal background
Required Experience:
Unclear Seniority
Employment Type
Full-Time
