Service Support Technician
Service Support Technician
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Job Description
Description
The Service Support Technicians role is to provide proactive customer oriented technology support to all areas of County operations by performing entrylevel work in the areas of Service Desk operations Incident Management and Service Request Management. This can only be accomplished by developing strong relationships with peers and customers which requires outstanding communication and customer service skills and the ability to work with everyone diplomatically and skillfully. With a strong emphasis on customer service this entrylevel technician position contributes to the success of the Service Support Team by providing Tier I technical support serving as the primary point of contact for all Support Incidents and Service Requests reported by the customers. The position contributes to the success of the Information Systems (IS) Department by providing proactive support to County Departments and Offices for their current information technology needs and their future technology initiatives.
Typical activities would include proactively identifying researching troubleshooting and addressing issues with the Countys virtual and physical desktop hardware operating systems software applications peripherals printers telephones customer moves/adds/changes as well as mobile technology (notebooks tablets cameras cell phones etc.. When requested the position may manage vendor communication purchasing and create technical documentation. In addition to these primary support functions this position will hold primary responsibility for answering the phone for Service Desk calls and responding to email received by the Service Desk (as Tier I support).Typical Qualifications
- Technical training in computer technology or a related field.
- 0 2 years of work experience or education in computer hardware and software with customer service service desk and technical support experience.
Supplemental Information
This position is open until filled. To apply please submit a Summit County Government application resume and cover letter online at mail to Summit County Human Resources PO Box 68 Breckenridge CO 80424. For questions regarding the position please reach out to Neal Stolz at
All positions are subject to a preemployment criminal background check and requires proof of citizenship or authorization for employment in the U.S.
Equal Opportunity Employer
Required Experience:
IC
Employment Type
Full-Time
