Customer Success Manager

At Benifex were on a mission to revolutionize employee benefits and engagement. Born from the merger of Benify and Benefex weve combined forces to build remarkable experiences that employees love. With 1200 Benifexers across 14 global offices we partner with 3000 customers in 120 countries supporting 5 million users worldwide . Ready to be part of an exciting journey ahead Welcome to Benifex!

About the role

As a Customer Success Manager your primary responsibility will be to support our customers in utilizing our platform to maximize value and ensure customer satisfaction.

Working alongside our Account Managers you will nurture and sustain our longterm customer relationships. You will be responsible for driving improvements within the customer segment owning the processes independently. These tasks are mainly technical requiring a proactive mindset to maintain and enhance customer value. The role involves handling a wide range of cases varying in scope and complexity. Youll act as the pivotal point of contact with a strong focus on problemsolving ensuring cases are resolved promptly and customers receive quick feedback.

You will for instance

• Operate within our systems to manage deliveries.
• Build and maintain daily communication with both customers and internal colleagues.
• Adapt the platform to meet customerspecific needs proactively to increase value for the customer.

Who we are looking for

As a Customer Success Manager youll be the central point of contact for our clientsnavigating challenges with a solutionoriented mindset and a passion for building strong relationships. You are adaptable and thrive in a dynamic environment proactively identifying and resolving issues of varying complexity. With strong organizational skills you manage your responsibilities independently while ensuring a structured and timely approach to case resolution. Collaboration comes naturally to you and you enjoy working crossfunctionally to deliver the best outcomes. You see change as an opportunity and are always looking for new ways to create value and build trust with both customers and internal departments.

We expect you to have

• One or more years of experience in a similar role working in a coordinating businessoriented manner with ongoing customer contact.
• A strong interest in technical solutions and problemsolving as the role is primarily technical involving complex and simple cases.
• Strong skills in Microsoft Office (Outlook Excel Teams PowerPoint Word).
• Professional proficiency in Swedish and English both spoken and written.

Its a bonus if you also have

• Experience of working at a SaaS company.
• Professional proficiency in Danish spoken and written.
• Hold a university degree in economics business administration or a related field.
• Experience working with systems such as JIRA and/or Salesforce.

Perks of being a Benifexer

• Collective agreement
• Wellness allowance of 4000 SEK
• 30 vacation days
• ITP1 pension
• Lifeplan a leading financial advisory service that offers personalized advice for maximizing your pension savings
• A variety of social events and activities at our offices
• Workation possibility to work abroad within EU & UK 2 weeks/quater
• Hybrid working minimum 3 days/week from the office.

As a Benifexer youll enjoy a forwardthinking culture that encourages personal and professional growth. We offer an entrepreneurial environment that values creativity and new ideas with a commitment to diversity and inclusion. With a nearly genderbalanced team we prioritize creating a supportive workplace where everyone can thrive.

Practical information

• Start: As soon as we find the right match preferably in June.
• Extent: Fulltime 100
• Location: Apelbergsgatan 33A Stockholm. We offer great flexibility for hybrid work with minimum 3 days/week in the office.

Interested in the role of Customer Success Manager Apply by submitting your CV and/or your LinkedIn profile using the application form below. We screen applications continuously so ensure to apply as quickly as possible.

Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.