After-Sales Technical Support Engineer Automotive
After-Sales Technical Support Engineer Automotive
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Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities:
- Provide aftersales technical support and fault diagnosis guidance for automotive products to overseas customers (dealers and service stations);
- Respond to and resolve technical issues encountered by customers during product usage through remote support or onsite troubleshooting;
- Coordinate with internal departments such as R&D Quality and Manufacturing to assist in driving product improvement and issue resolution;
- Prepare and maintain technical service documentation including technical analysis reports and diagnostic guides;
- Conduct regular technical training for overseas customers both online and onsite to enhance their repair capabilities and service quality;
- Collect and analyze aftersales failure data from overseas markets perform trend analysis and propose improvement suggestions.
Job Requirements:
- Bachelors degree or above in Automotive Engineering Mechanical Engineering Electrical Engineering Automation or related fields;
- Over 5 years of experience in automotive aftersales service technical support or qualityrelated roles; prior experience in overseas support is preferred;
- Familiar with automotive structure electrical systems CAN communication and diagnostic systems;
- Fluent in English capable of communicating effectively with overseas clients; strong technical communication and presentation skills;
- Handson with strong independent problemsolving ability and willing to travel abroad for shortterm assignments;
- Strong sense of responsibility with excellent crosscultural communication skills and customer service awareness.
Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
About BYD
BYD is a leading hightech multinational company based in Shenzhen China. It operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zeroemission ecosystem.
BYD Europe BV located in Schiedam Netherlands is the marketing and sales HQ of BYD Co. Ltd based in Shenzhen China. BYD Europe BV offers a full line of BYD electric vehicles including allelectric cars allelectric buses and allelectric forklift trucks.
Employment Type
Full Time
