Technical support Specialist
Technical support Specialist
Posted on :
24-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description
Places Technology Support Technical Support Coordinator / Specialist
Longterm role
5 Days Onsite London
Key Qualifications
Passionate about customer service and enduser experience.
Ability to assess customer s support needs and provide solutions or refer them to
other support options available.
Experience in supporting the implementation of new software applications through
User Acceptance Testing.
Have excellent time management skills and can make decisions quickly.
Strong problem solving skills with the ability to ask helpful and effective questions
during triage phase of end users support.
Effective communication skills that let you converse as freely and comfortably with
small groups as with individual users.
Job Description
Under the supervision of the Places Technology Product Support Manager a Places
Technical Support Coordinator / specialist team member is responsible for the following:
Provide enduser desktop support for internally developed software solutions
ensuring a high level of customer service and technical expertise.
Perform system administrate tasks including user access management reseting
workflows updating system configurations and system maintenance.
Conduct user acceptance testing (UAT) and production validation testing (PVT) to
ensure software quality and functionality prior to deployment and after release.
Create update and maintain our internal knowledge base (kbase) documentation for
the systems we support including user guides process documentation and
troubleshooting materials.
Work within ticketing systems to respond triage and escalate customer issues to our
Technology Project Managers or Engineering teams to resolve.
Provide application training for new users as required to ensure a smooth onboarding
experience.
Ability to thrive on change as products evolve.
Education/Experience
Pervious help desk or customer technical support experience
Troubleshooting skills
Customer service skills
Software Proficiency
Ticketing systems and use of remote support tools
Mandatory Skills: Technical Support .
Experience: 58 Years .
testing
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
