Technical Associate
Technical Associate
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Job Description
We are seeking a highly motivated Intern to join our product support team. This is an excellent opportunity for entrylevel engineers who are eager to kickstart their careers in a customerfacing role working on our proprietary product. The role involves resolving customer queries troubleshooting issues and managing support tickets via tools like Zendesk and/or JIRA. Candidates will undergo comprehensive training to develop product expertise and will work in a fastpaced environment.
Key Responsibilities:
- Provide timely and effective support to customers by addressing productrelated queries and issues.
- Log track and resolve customer tickets using Zendesk and/or JIRA ensuring highquality service delivery within SLAs.
- Troubleshoot and analyze technical issues reported by customers escalating complex problems to senior team members when necessary.
- Collaborate with internal teams/peer teams to identify recurring issues and contribute to product improvements.
- Document solutions processes and customer interactions accurately for future reference.
- Actively participate in training sessions to gain indepth knowledge of our product and support processes.
- Maintain a customerfirst attitude ensuring excellent communication and satisfaction in every interaction.
- Demonstrate problemsolving skills and critical thinking to resolve issues efficiently.
Qualifications :
- Educational Background: B.E./B. Tech in the mentioned engineering discipline (Computer Science IT Electronics) from a recognized university.
- Technical Skills: Basic knowledge of SQL (e.g. writing simple queries understanding databases).
- Communication Skills: Good command of English (both written and verbal) with the ability to communicate clearly and professionally with USbased customers.
- Listening Skills: Strong active listening skills to effectively understand customer needs and issues.
- ProblemSolving Acumen: Ability to think logically and troubleshoot issues with a solutionoriented mindset.
- Critical Thinking: Capability to analyze situations identify root causes and propose effective resolutions.
- Desire to Learn: A proactive attitude and eagerness to acquire new skills and grow in a technical support career.
- Adaptability: Willingness to work in the 1:00 PM to 10:00 PM IST shift to support US clients.
- Team Player: Ability to collaborate with team members and contribute to a positive work environment.
Additional Information :
What does IntegriChain have to offer
- Mission driven: Work with the purpose of helping to improve patients lives!
- Excellent and affordable medical benefits nonmedical perks including Flexible Paid Time Off and much more!
- Robust Learning & Development opportunities including over 700 development courses free to all employees
#LIYG1
IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment selection and employment without regard to race color religion national origin ethnicity age sex marital status physical or mental disability gender identity sexual orientation veteran or military status or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion and an environment free from discrimination harassment and retaliation.
Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
