Dual Services Manager Security Cleaning

Job Role: Dual Services Manager

Status: Permanent Full Time

Working Hours: 40 hours per week (average)

Salary: 32933.43 per annum

Location: Fareham

Reporting to: Regional Operations Manager

Overview

• Oversee and manage daytoday security and cleaning operations ensuring smooth service delivery across the site.
  
• Lead and support a team of security and cleaning staff ensuring effective rostering welfare checks and ongoing training to maintain high service standards.
  
• Ensure compliance with health & safety GDPR and operational procedures including the management of Control Room operations CCTV systems and key control processes.
  
• Conduct regular site audits reporting on cleaning and security performance and implementing necessary improvements.
  
• Act as the main point of contact for client relations attending meetings providing operational updates and ensuring SLAs and KPIs are met.
  
• Support recruitment staff development and performance management working closely with HR and senior management.
  
• Manage stock levels and procurement of cleaning consumables ensuring costeffective use of resources.
  
• Take a lead role in emergency procedures coordinating site evacuations and supporting business continuity plans.
  
• Maintain accurate records including incident reports staffing records and compliance documentation.
  
• Ensure a professional customerfocused approach at all times fostering a positive experience for visitors tenants and stakeholders.
  

Requirements

• Experience managing teams in security and cleaning services.
  
• Strong leadership and people management skills with the ability to develop teams.
  
• Excellent communication and presentation skills with experience engaging clients and senior management.
  
• Ability to manage change efficiently while maintaining high service standards.
  
• Strong problemsolving skills and the ability to analyse and resolve operational challenges.
  
• Knowledge of compliance health & safety and employment law related to soft services management.
  
• Proficiency in Microsoft 365 (Outlook Word Excel PowerPoint) and workforce management systems (Timegate Zoho).
  
• Experience in recruitment disciplinary processes and risk assessment management.
  
• A flexible and adaptable approach with a strong sense of teamwork.
  
• Full 5year checkable employment history.
  
• A valid frontline SIA Licence
  

Benefits

• Access to a range of nationally recognised courses to help further your career via the Anchor Academy
  
• Access to SIA & First Aid training at discounted rates with financial support available
  
• Auto Enrolment Pension
  
• Wagestream access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Free Employee Assistance Programme 24/7 including access to counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  

If you think you have what it takes APPLY NOW and well be in touch.

Other companies may call this role: Soft Services Manager Security & Cleaning Manager Facilities Manager Contracts Manager Facility Services Manager Operations Manager Security & Cleaning Site Services Supervisor Cleaning & Security Supervisor Support Services Coordinator Facility Operations Manager Dual Operations Manager (Security & Cleaning) Retail Services Manager Shopping Centre Operations Manager Centre Support Services Manager Customer Environment Manager Retail Operations Supervisor (Security & Cleaning) Centre Safety & Standards Manager Guest Experience & Facilities Manager

Within commuting distance of: Portsmouth Southampton Fareham Gosport Havant Waterlooville Eastleigh Hedge End Chichester Petersfield Winchester Andover and Basingstoke.